Caseworker managing patient and provider support for Innomar Strategies. Facilitating clinical trials and providing training to healthcare professionals as part of Cencora's services in Canada.
About the role
- Customer Service Representative in Canada managing bilingual client inquiries and service requests. Ensuring quality communication and support in a fast-paced call center environment.
Responsibilities
- Manage inbound and outbound calls to collect medical information
- Responsible for processing requests
- Respond to calls promptly and professionally
- Maintain performance standards such as productivity, quality, and adherence to schedules
Requirements
- Bilingual (French and English)
- Knowledge of medical terminology (coursework completed or in progress)
- Excellent listening and communication skills
- Professionalism and ability to maintain confidentiality
- Availability to work between 8:00 AM and 8:00 PM (two rotating shifts)
Benefits
- Diverse and inclusive work environment
- Opportunities for professional development
- Comprehensive compensation program
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