Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
About the role
- Manager – Platform Product leading strategy and execution for enterprise solutions with a focus on Salesforce platform capabilities. Collaborating cross-functionally to deliver customer-centric solutions that drive business outcomes.
Responsibilities
- Own the delivery of the product roadmap for Salesforce platform capabilities, aligning with business goals, customer needs, and technical feasibility.
- Lead discovery and planning for complex initiatives: define problems, scope and refine solutions, and support in building business cases.
- Translate business needs into actionable requirements: sequence features and epics, define BRD/PRD’s, write user stories, functional specs and collaborate with technology for non-functional specifications and acceptance criteria.
- Champion customer experience: ensure usability, accessibility, and measurable impacts are achieved.
- Collaborate cross-functionally with other product teams, engineering, analytics, and other business teams to deliver seamless and effective solutions.
- Guide the product lifecycle from ideation through delivery, testing and optimization, applying agile methodologies and iterative delivery.
- Integrate data and insights into decision-making: leverage data and analytics, usability testing, and feedback loops.
- Facilitate stakeholder alignment: communicate vision, progress, and results clearly to sponsors, executives and teams.
- Support operational readiness: coordinate release planning, training, documentation, and multi-squad delivery for impacted stakeholders.
- Measure success through KPIs and business impact, validating decisions with data.
Requirements
- Experience in product management and platform strategy and solutions, ideally in SaaS enterprise platforms and applications.
- Strong business analysis skills: ability to elicit, validate, document and elaborate requirements for applications and platforms.
- Customer-first mindset with a passion for intuitive, inclusive experiences.
- Proven ability to lead cross-functional teams and foster collaboration in dynamic environments.
- Comfort with agile delivery: backlog management, sprint planning, and iterative development.
- Analytical and problem-solving skills with attention to detail and a focus on outcomes.
- Excellent communication and storytelling skills for both technical and executive audiences.
- Experience with enterprise platforms (e.g., Salesforce and AWS ecosystems) and integration considerations.
- Growth mindset: embraces experimentation, learning, and continuous improvement.
- Knowledge and experience working with Salesforce ecosystem is an asset.
Benefits
- Opportunities for career advancement, access to industry-leading learning programs and up to $2,000 annually towards education reimbursement.
- Flexible health and dental benefits, plus a $5,000 mental health benefit to support your well-being.
- In addition to regular vacation and personal days, we support community involvement with a volunteer day.
- Company-matching pension plan, share ownership program and additional investment options.
- Employee recognition programs, service milestone celebrations, employee discounts and more!
- We provide a workplace where employees feel connected and supported through Employee Resource Groups (ERGs), mentorship programs, social clubs and events.
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