Bilingual Retention Agent providing customer service and retention for Manulife. Responsible for inbound/outbound calls and sales applications in English and French.
About the role
- Rehabilitation Consultant managing disability cases toward employability return. Seeking knowledgeable, empathetic, and dedicated rehab professionals for a community-focused role.
Responsibilities
- Operate with a customer focused mind-set as providing business solutions for our customers is at the core of what we do.
- Assess the potential for rehabilitation services to impact on the duration of disability of complex claims through file review as well as telephone and/or face to face interview of claimants, employers and involved treatment providers.
- Develop realistic, cost-effective rehabilitation/ return to work plans for actions focusing on return to work.
- Oversee counseling and/or referral services as necessary regarding identified needs of claimants. (disability adjustment factors; treatment; vocational solutions; community resources etc.)
- Maintain follow up contact with the claimant, focusing on barrier resolution and functional improvements made, while providing claimant support during the intervention period.
- Maintain proactive follow up with all stakeholders, including policyholders and treatment providers with the focus on returning to employability.
- Prepare written reports detailing findings and recommendations.
- Track rehabilitation activities and document case files electronically.
- Live our values of Customer View, Integrity, Partnership, and Communities.
Requirements
- A university degree in a discipline related to rehabilitation with experience in health or social sciences preferred.
- 4 years of experience in insurance rehabilitation or the field of rehabilitation preferred.
- Excellent communication and interpersonal skills.
- Excellent organization skills, with experience working in a fast-paced environment, requiring regular re-prioritization and critical analysis/ assessment skills.
- Mental Health experience an asset.
- Ability to accommodate a home-based office.
- Valid driver’s license and vehicle are necessary due to possible travel requirements.
- Bilingualism (fluent in French and English) required.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
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