Bilingual Retention Agent providing customer service and retention for Manulife. Responsible for inbound/outbound calls and sales applications in English and French.
About the role
- Bilingual Administrative Support Associate supporting sales operations at Canada Life. Role involves data management and collaboration with teams in a dynamic environment.
Responsibilities
- Offer administrative support to the sales team
- Participate in the processing of business with excellence
- Complete data entry in systems
- Understand and participate in the renewal process
- Provide back-up support to other positions on the team
Requirements
- Bilingualism (fluent in French and English) required
- Post-secondary education
- Strong critical thinking skills with an analytical approach
- Intermediate to advanced skill in Excel
- Comfortable using MS Office 365
- Knowledge of the group benefits industry would be considered an asset
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Professional development
- Flexible work arrangements
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