Bilingual Retention Agent providing customer service and retention for Manulife. Responsible for inbound/outbound calls and sales applications in English and French.
About the role
- Bilingual Administrative Assistant supporting daily sales operations. Working collaboratively on submissions and renewals in a dynamic environment at Canada Life.
Responsibilities
- Provide administrative support to the sales team
- Assist with task processing and ensure high-quality execution
- Collaborate with the sales team to ensure submissions are processed and forwarded accurately and completely
- Perform various data entry tasks in our systems
- Understand the renewal process and assist in processing renewals
Requirements
- Bilingual (fluent in French and English)
- Post-secondary diploma or degree
- Proficiency in Microsoft Word, Excel, Outlook, MS Teams, and PowerPoint
- Willingness and ability to solve problems effectively
- Good judgment
- Excellent interpersonal skills and strong verbal communication skills
- Good organizational skills and ability to manage priorities
- Knowledge of group insurance and group pension plans is an asset
Benefits
- Diverse and inclusive work environment
- Career development
- Wellness programs
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