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About the role
- Part-time retail shift leader supervising Canna Cabana cannabis store operations in Calgary. Supporting management, customer service, sales KPIs, staffing, compliance, and inventory.
Responsibilities
- Assist store management in supervising and facilitating daily store operations
- Oversee Store Manager responsibilities in the absence of the Store Manager or Assistant Store Manager
- Assist with personnel management and resolve customer service issues
- Provide direction, guidance and instruction to store associates
- Maintain store conditions according to established standards
- Assist with staffing levels when requested
- Act as sales and customer service leader and role model when SM/ASM is absent
- Greet and assist customers while modeling exemplary conduct
- Ensure company policies and relevant legislation are followed
- Handle and escalate customer complaints as necessary
- Ensure health, safety and security regulations and standards are met on shift
- Achieve sales targets and store-level KPIs
- Ensure employees actively pursue sales goals
- Oversee and assist with inventory management and shift inventory processes
Requirements
- Must have valid SellSafe Certification
- Completion of high school and college/CEGEP/vocational or technical training required
- Minimum of 2 years work experience in the retail industry required; Cannabis industry preferred
- Valid First Aid certification considered an asset
- Demonstrated sales and service orientation
- Excellent time management and prioritizing skills
- Demonstrated ability to train and motivate staff
- Basic office administration skills
- High level of proficiency with Microsoft Office productivity suite
- Ability to communicate effectively verbally and in writing with individuals at all organizational levels
- Strong customer service and troubleshooting skills
- Thorough understanding of applicable health and safety legislation
- Ability to work nights, holidays, weekends and different locations
Benefits
- Unlimited bonus earning potential
- Significant opportunity for growth, experience and learning
- Opportunity to work for a growing company positioned to become a globally recognized brand in the cannabis industry
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Experience level
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