Service Relationship Specialist supporting Manulife’s group benefits clients and partners. Managing escalations, reports, presentations, plan administration, and adoption of digital group benefits tools.
About the role
- Part-time Shift Leader supervising Canna Cabana cannabis retail operations in Ottawa. Leading staff, customer service, sales targets, compliance, and inventory on shift.
Responsibilities
- Provide assistance to store management in supervising and facilitating the daily operations of the store
- Oversee the responsibilities of the Store Manager in the absence of the SM or ASM
- Assist in personnel management when on shift and resolve customer service issues
- Provide direction, guidance, and instruction to store associates
- Ensure store conditions meet established standards
- Assist with staffing levels when requested
- Lead sales and customer service in the absence of the SM/ASM
- Greet and assist customers while modeling exemplary conduct
- Ensure company policies and relevant legislation are upheld
- Handle and appropriately escalate customer complaints
- Ensure health, safety, and security regulations and standards are met on shift
- Achieve sales targets and store-level KPIs
- Ensure employees actively pursue sales goals
- Oversee and assist with inventory management and on-shift inventory processes
Requirements
- Must have valid CannSell to work in a retail cannabis store.
- Must have or be able to successfully complete a Police Background Check.
- Demonstrated sales and service orientation required
- Minimum of 2 years work experience in the retail industry required - Cannabis industry preferred
- A valid First Aid certification is considered an asset
- Excellent time management and prioritizing skills required
- Demonstrated ability to train and motivate staff required
- Skills to monitor and lead by example as required
- Basic office administration skills required
- High level of proficiency with Microsoft Office productivity suite
- Highly effective teamwork skills
- Able to effectively communicate both verbally and in writing with individuals at all levels of the organization
- Strong customer service and troubleshooting skills
- A well-defined sense of diplomacy
- Excellent teamwork and team-building skills
- Thorough understanding of applicable health and safety legislation
- A professional, responsive, and positive work attitude is essential
- Ability to work any shift based on business needs, Monday to Sunday
- Ability to work nights, holidays and weekends and different location
Benefits
- Unlimited bonus earning potential
- Opportunity to work for a growing company positioned to become a globally recognized cannabis brand
- Significant opportunity for growth, experience and learning
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