Service Relationship Specialist supporting Manulife’s group benefits clients and partners. Managing escalations, reports, presentations, plan administration, and adoption of digital group benefits tools.
About the role
- Senior Proposals Specialist shaping winning strategies and compliant bids for PCL, a Canadian construction company. Leading proposal planning, content development, presentations, and client pursuit support.
Responsibilities
- Ensure proposals identify differentiators and engage the three levels of readership
- Use graphics to improve and enhance proposal content and emphasize key messages
- Evaluate narrative relevance, comprehension, and applicability
- Identify and create new narrative requirements with appropriate partners
- Proofread, edit, and reword content to deliver high-quality, compliant, error-free proposals within established timelines
- Ensure singular voice and messaging continuity throughout proposal documents
- Own the proposal planning process, including reviewing client requirements, developing proposal outlines, and creating timelines and assignments
- Conduct client background research to identify questions, concerns, and potential risks
- Advise on strategic visioning and proposal planning
- Collaborate with internal clients and partners to develop proposal strategy aligned with client requirements, district win strategy, and corporate objectives
- Coordinate and lead proposal strategy and planning sessions
- Schedule and chair proposal kick-off meetings
- Track communications and assignments for local and remote partners to ensure timelines are met
- Collaborate with the proposal team to prepare presentations and interviews with prospective clients
- Participate in outside professional organizations supporting the proposal coordinator position
Requirements
- High school diploma or equivalent required
- Bachelor's degree in marketing, communications, journalism, or equivalent preferred
- Association of Proposal Management Professionals (APMP) practitioner certification, Certified Professional Services Marketer (CPSM) certification or equivalent preferred
- 7 years’ experience as a proposal coordinator or in a related role (communications, marketing, visual communications)
- Excellent project management, organizational, and time management skills to effectively establish priorities and schedule work tasks
- Outstanding attention to detail, good judgement, and problem-solving ability
- Outstanding verbal, written, and visual communication skills
- Ability to develop grammatically sound, customized, technical and written content
- In-depth knowledge of proposal fundamentals and standard methodologies
- Highly developed interpersonal skills and ability to lead and collaborate with a diverse group sensitively, thoughtfully, and respectfully
- Ability to establish, influence, and maintain relationships with decision makers and key partners
- Strong business understanding of industry practices and new developments in construction processes, delivery models, and contract types
Benefits
- Employee ownership opportunities that build long-term value
- Annual discretionary performance bonuses
- RRSP, TFSA, Pension Contribution Options
- Flexible medical, dental and vision benefits
- Prescription drug coverage and virtual care services
- Life, AD&D and disability insurance
- Paid parental leave and family care support
- Health and lifestyle spending account options
- Mental health and wellness support, including Employee Assistance Programs
- Career growth pathways, leadership development and mentorship programs
- Access to world-class training through PCL's College of Construction and professional development courses
- Ongoing opportunities to learn new skills, explore different roles and grow your career across sectors and regions
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