About the role

Part-time shift leader supervising Canna Cabana store operations, staff, sales, customer service, and inventory. Supporting High Tide’s growing Canadian cannabis retail business.

Responsibilities

Provide assistance to store management in supervising and facilitating the daily operations of the store.
Oversee the Store Manager’s responsibilities in the absence of the SM or ASM.
Assist with personnel management when on shift and resolve customer service issues as needed.
Provide direction, guidance, and instruction to store associates.
Ensure store conditions meet established standards.
Assist with staffing levels when requested.
Act as the sales and customer service leader/role model in the absence of the SM/ASM.
Greet and assist customers while modeling exemplary conduct.
Ensure company policies and relevant legislation are upheld.
Handle and escalate customer complaints as necessary.
Ensure health, safety, and security regulations and standards are met on shift.
Achieve sales targets and store-level KPIs.
Ensure employees actively pursue sales goals.
Oversee and assist with inventory management and remain accountable for inventory processes on shift.

Must have valid CannSell to work in a retail cannabis store.
Must have or be able to successfully complete a Police Background Check.
Demonstrated sales and service orientation required.
Minimum of 2 years work experience in the retail industry required; Cannabis industry preferred.
A valid First Aid certification is considered an asset.
Excellent time management and prioritizing skills required.
Demonstrated ability to train and motivate staff required.
Skills to monitor and lead by example as required.
Basic office administration skills required.
High level of proficiency with Microsoft Office productivity suite.
Highly effective teamwork skills.
Able to effectively communicate both verbally and in writing with individuals at all levels of the organization.
Strong customer service and troubleshooting skills.
A well-defined sense of diplomacy.
Excellent teamwork and team-building skills.
Thorough understanding of applicable health and safety legislation.
A professional, responsive, and positive work attitude is essential.
Ability to work any shift based on business needs, Monday to Sunday.
Ability to work nights, holidays, weekends, and at different locations.