Fulfillment Specialist

Posted 19 minutes ago

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About the role

  • Fulfillment Specialist preparing, inspecting, and shipping dental technology kits for Dandy. Managing inventory, quality control, asset recovery, and fulfillment improvements in Toronto.

Responsibilities

  • Pick, pack, ship, and close Vision and Trios outbound kits to standard cycle times
  • Execute ITX and Conversion replacement orders
  • Pick and ship accessory and consumable orders the same day
  • Inspect every outbound kit against configuration-specific SOPs
  • Execute Computer QC and imaging during preparation
  • Quality-control returned scanners and route them appropriately
  • Inspect returned assets and determine the appropriate path
  • Execute Wrap Fix on returned scanners and laptops
  • Receive inbound purchase orders and route inventory to correct locations
  • Restock pick locations to maintain live fulfillment readiness
  • Conduct routine cycle counts and execute inventory adjustments
  • Flag inventory discrepancies to a Senior or Lead
  • Identify fulfillment inefficiencies and suggest improvements to safety, speed, and accuracy
  • Participate in initiatives and pilots
  • Provide input on SOP updates based on floor observations
  • Communicate across functional areas, especially prep and live fulfillment workflows
  • Use NetSuite, Salesforce, Zendesk, JIRA, RF Smart, and Slack to execute and document daily tasks

Requirements

  • Ability to work full-time in the office Monday–Friday
  • 2+ years of experience in distribution, warehousing, fulfillment, manufacturing, or operations
  • Experience solving operational problems, exercising good judgment, and communicating effectively across a diverse team
  • Strong personal accountability, organization, attention to detail, and willingness to take ownership of tasks
  • Ability to follow detailed SOPs and quality standards while working to cycle-time and service-level expectations
  • Strong safety mindset, including following protocols, reporting hazards, and maintaining a clean and organized work area
  • Open to feedback and coaching from Senior team members and the Lead
  • Curious and comfortable learning new processes and operational systems
  • Proficiency in Microsoft Office Suite (Excel, Outlook) and/or ERP/order management systems
  • Excellent written and verbal communication skills
  • Experience with NetSuite, Salesforce, Zendesk, JIRA, RF Smart, or Slack is a bonus
  • Experience in healthcare, dental, medical-device, or another quality-sensitive environment is a bonus
  • Experience improving processes, participating in pilots, or contributing to SOP updates is a bonus

Benefits

  • Healthcare
  • Dental
  • Mental health support
  • Parental planning resources
  • Retirement savings options
  • Generous paid time off
  • Inclusive benefits tailored to Canada

Job title

Job type

Full Time

Experience level

JuniorMid level

Salary

Not specified

Degree requirement

No Education Requirement

Tech skills

ERP

Location requirements

OnsiteTorontoCanada

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