LP
Google Cloud – VMware Support
LinkedIn Recruiter Post
Sr Administrator providing advanced technical support for VMware NSX and SDN, troubleshooting complex issues, conducting root cause analysis, and ensuring operational excellence.
About the role
- Support Canonical's customers on Ubuntu, OpenStack, Kubernetes and the broad world of open source software. Manage cases and deliver technical expertise while engaging with customers directly.
Responsibilities
- Investigate issues reported by customers by researching and escalating issues
- Work to resolve complex customer problems related to Canonical’s portfolio of products.
- Ownership of results: Ensure that each support case owned by you is handled according to our Service Level Agreement (SLA) with the highest possible customer satisfaction by setting the right expectations and fulfilling your commitments.
- Engage directly with customers and work collaboratively by phone, ticketing system, and remote sessions to resolve their issues.
- Participate in a regular weekend working rotation.
- Contribute new knowledge base articles and maintain existing articles, ensuring shared knowledge and lessons learned are available to customers.
- Understanding Ubuntu development process to be able to set customer expectations correctly on timeline for a fix.
Requirements
- Professional written and spoken English with excellent presentation skills
- Exceptional academic track record from both high school and university
- Undergraduate degree in a technical subject or a compelling narrative about your alternative chosen path
- Track record of going above-and-beyond expectations to achieve outstanding results
- Experience with Linux troubleshooting (collecting logs and stack traces, fine-tuning by editing configuration files)
- Experience with Linux integration with other environments (authentication/directory services, network file systems, etc.)
- Troubleshooting experience:
- Linux integration with other environments (authentication/directory services, network file systems, etc.).
- Ability to navigate effectively stack traces and logs, and advise on next steps.
- Solid understanding of OS and Application level bugs and when to escalate to the correct team.
- Ability to learn quickly, thrive on change and handle the pressure of a customer facing job
- Programming fundamentals in any language.
- Ability to travel internationally twice a year for company events up to two weeks long
- Extensive Customer support experience is key:
- Customer needs are top priority.
- Communicate professionally, emphatically, clearly and set the right expectations.
Benefits
- Distributed work environment with twice-yearly team sprints in person
- Personal learning and development budget of USD 2,000 per year
- Annual compensation review
- Recognition rewards
- Annual holiday leave
- Maternity and paternity leave
- Employee Assistance Programme
- Opportunity to travel to new locations to meet colleagues
- Priority Pass, and travel upgrades for long haul company events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
IT Support Technician providing technical support for Triton Environmental Consultants across multiple offices. Collaborating with the IT team to manage IT systems and user support.
Technical Support Architect at Assent responsible for managing escalations and optimizing support workflows. Excelling in technical expertise, collaboration, and customer experience enhancement.
LP
Java Engineer – Production Support
LinkedIn Recruiter Post
Java Engineer for production support with hybrid work model. Requires Java, Spring Boot, SQL, and Linux/Unix skills for monitoring and troubleshooting.
Integrated Logistic Support Analyst working on logistics for the Royal Canadian Navy’s vessel programs. Support equipment and analyze maintainability and life cycle cost.
Integrated Logistic Support Analyst managing logistics support for the Royal Canadian Navy’s Arctic and Offshore Patrol Vessels. Conducting analyses to optimize maintainability and availability of naval systems.
Technical Support Agent L2 serving as an escalation point for unresolved technical issues. Providing advanced technical support for POS systems and customer communication.
Technical Support Analyst at OSCAR Pro providing assistance to healthcare professionals resolving technical issues. Focused on support processes, documentation, and enhancing the overall reliability of the platform.
Technical Support Analyst providing technical assistance for customer inquiries at Achievers. Collaborating with teams and troubleshooting technical issues to enhance customer satisfaction.
Senior Logistic Support Analyst responsible for logistic support analysis and training for Royal Canadian Navy programs. Contributing to maintainability and supportability of naval systems.