Service Centre Clerk supporting customer service and administrative operations for Manitoba Public Insurance. Handling appointments, enquiries, transactions, documents, and office procedures.
About the role
- Unit Clerk supporting patient documentation, scheduling, communications, and records at Shared Health’s Winnipeg healthcare facility. Part-time, in-person role within a multidisciplinary clinical team.
Responsibilities
- Receive patients to the clinic/unit and ensure accurate completion of documentation
- Act as the unit communication link by answering telephone calls, determining urgency, and forwarding calls or taking and relaying messages
- Obtain, assemble, and maintain charts
- Transcribe physicians’ orders
- Schedule patient appointments and tests and obtain test results
- Perform tasks for the care and comfort of patients
- Prepare payroll information for the area
- Maintain clinic/unit supplies
- Compile statistical information
- Enter patient data into applicable information systems
- Follow HSC policies and procedures and clinic standard operating procedures
- Work as part of a multidisciplinary team under the direction of the Manager Health Services or Nurse In-Charge
Requirements
- Complete high school education, Manitoba standards
- Successful completion of a recognized Unit Clerk training program required
- Medical terminology (75% pass mark) required
- Typing/keyboarding skills minimum 40 wpm required
- Excellent command of the English language (both oral and written)
- Previous related work experience preferred
- Current hospital-based information systems/programs and scheduling systems/programs preferred
- Ability to organize, manage time and prioritize workload
- Ability to work independently and as part of a team and seek assistance as necessary
- Ability to communicate effectively
- Ability to recognize and pursue self-development opportunities
- Ability to respond to a variety of simultaneous demands
- Ability to operate information technology equipment, including fax, photocopier, and computer
- Must be able to function effectively in a fast-paced environment with frequent interruptions
- Current satisfactory Criminal Records Check, including Vulnerable Sector Search, required as a condition of employment
- Child Abuse Registry Check required as a condition of employment
- Adult Abuse Registry Check required as a condition of employment
Benefits
- Employment equity and workplace diversity support
- Accommodations available upon request during the assessment and selection process
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