Unit Clerk supporting patient documentation, scheduling, communications, and records at Shared Health’s Winnipeg healthcare facility. Part - time, in - person role within a multidisciplinary clinical team.
About the role
- Service Centre Clerk supporting customer service and administrative operations for Manitoba Public Insurance. Handling appointments, enquiries, transactions, documents, and office procedures.
Responsibilities
- Greet customers and provide courteous and professional first point of contact
- Perform garage triage duties and check in customers for scheduled appointments
- Coordinate vehicle traffic for estimating and driver testing appointments
- Triage customer enquiries and escalate issues or concerns to the appropriate resource
- Assist customers in person or by phone according to office processes
- Receive customer or vendor calls and messages
- Assist with administering Knowledge Tests and basic IWS transactions
- Perform routine tasks according to departmental procedures
- Perform financial transactions as required
- Print Knowledge Test and Driver Testing schedules for the next business day
- Prepare, distribute and file correspondence
- Receive, sort, stamp, scan and distribute incoming documents
- Operate standard office equipment
- Fax, photocopy and print documents as instructed
Requirements
- High school diploma or equivalent
- One year of experience in an office and/or customer service environment
- Ability to learn and/or operate office software and equipment
- Working knowledge of Microsoft Office applications
- Ability to work with minimal direction and exercise initiative
- Ability to handle multiple tasks and prioritize assignments
- Ability to work effectively in a team environment
- Working knowledge of MPI policies and procedures related to products and coverage
Benefits
- Flexible health, dental and vision plans
- Health spending account
- Travel health coverage
- Extended health benefits including ambulance, massage and physiotherapy
- Registered pension plan
- Group, dependent, and optional life insurance coverage
- Sick leave to cover short-term disability
- Long-term disability
- Vacation entitlement
- Maternity, parental and adoptive leaves
- Bereavement and family responsibility leaves
- Employee and family assistance program
- Mental-health programming
- Onsite employee gym facility (Cityplace)
- Discounted gym memberships
- Wellness account
- Employee recognition and rewards programs
- In-house training
- Professional development
- Educational assistance program
- Safety, health and workplace policies and programs
Job title
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