Field service technician diagnosing and repairing Orange EV electric vehicles in Cambridge. Supporting customers, charging infrastructure, training, and regional service operations.
About the role
- Lead Field Service Technician managing HVAC systems operations through strategic initiatives at Honeywell. Driving customer satisfaction and business growth with cross-functional collaboration.
Responsibilities
- Lead and manage the Field Service team, ensuring efficient and effective service delivery to customers.
- Develop and implement strategies to optimize field service operations, driving customer satisfaction and business growth.
- Collaborate with cross-functional teams and drive continuous improvement initiatives.
- Report directly to the Sr. Field Service Supervisor.
- Work with building management, HVAC and security systems on commercial and government buildings.
- Provide service support for Honeywell’s Commercial Controls Building Automation HVAC systems.
Requirements
- 3 years of experience in building automation / HVAC controls including but not limited to RTU, AHU, Boiler and VAV Control systems.
- Degree / diploma in a related field.
- Must have valid G license.
- Should be available to provide on-call support as required.
- 3+ years of experience using Basic Windows and Microsoft Office experience.
- Ability to work safely within the Honeywell/Customer HSE requirements.
- Be able to work effectively both individually and with a group without need of direct supervision.
- Critical thinking and troubleshooting skills; capable of learning available analysis tools to solve complex system or process problems.
- Design/Engineer solutions to prevent reoccurring problems as knowledge is acquired.
- Capable of writing, reviewing, and / or editing various types of technical reports.
- Able to conduct formal meetings with customer management personnel.
- Capable of evaluating control effectiveness as knowledge is acquired.
- Capable of verifying and calibrating sensors as well as possessing a working knowledge of sensor operations and correctors.
- Knowledge of system architecture and operations as well as applicable database items needed for basic maintenance and calibration.
- Project a positive and confident attitude focused on meeting and exceeding customer expectations.
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