Field service technician diagnosing and repairing Orange EV electric vehicles in Cambridge. Supporting customers, charging infrastructure, training, and regional service operations.
About the role
- Field Service Technician at Moneris, providing technical expertise in installing and maintaining equipment. Working on-site with clients in Quebec City to ensure customer satisfaction.
Responsibilities
- Install, troubleshoot and maintain a wide range of equipment, including computers, cash registers, point-of-sale (POS) systems, printers, digital signage systems, cameras and more
- Analyze issues, recommend root causes and corrective actions
- Build excellent relationships with our merchants by demonstrating professionalism at all times
- Maintain organization of tools, equipment, company vehicle and work environment
Requirements
- Post-secondary studies in electronics, information technology or a related field
- Minimum of 2 years’ experience in field service, technical support, customer service or a related role
- Ability to test and resolve computer, network or point-of-sale (POS) terminal issues
- Knowledge of computers, general network management concepts, the Internet and Microsoft Office (Word and Excel)
- Proficiency in English and French (read, written and spoken)
- Valid provincial driver’s license
Benefits
- Comprehensive total compensation program, including bonuses
- Flexible benefits starting on day one
- 24/7 access to virtual medical care
- Learning and development programs and resources
- Employee and family assistance program
- Company-provided vehicle, mobile phone, laptop and industry-specific tools
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