Entry - level ZEISS Field Service Technician installing, calibrating, troubleshooting, and repairing CMM and metrology equipment. Supporting Canadian customers and senior technicians from a remote Toronto - area position.
About the role
- Field Service Technician installing, repairing, and maintaining banking and retail technology for Diebold Nixdorf. Troubleshooting equipment and training customers across an assigned service territory.
Responsibilities
- Install, debug, and provide technical maintenance for product and component hardware and software, mainly on customer premises.
- Perform scheduled inspections, cleaning, and other services.
- Perform minor product repairs within an assigned territory.
- Inspect products for correct operation and resolve or escalate issues according to established procedures.
- Schedule services, complete required paperwork, and work with customers to ensure service satisfaction and product understanding.
- Troubleshoot hardware and software failures using diagnostic tools.
- Perform component-level hardware repairs.
- Clean and adjust mechanical components.
- Configure and install applicable software.
- Perform preventive maintenance and routine checks.
- Refill consumables as directed.
- Install, move, add, change, and remove hardware and software products.
- Train customers on the usage and operation of installed hardware and software.
- Participate in hardware and software training, KPI initiatives, and special projects.
Requirements
- Education or equivalent work experience required.
- Minimum of 1-2 years of relevant experience or equivalent combination of education and experience in Field Services.
- Good written and verbal communication skills.
- Driver's license and driving record that satisfies DN's fleet requirements.
- PC literacy and good knowledge and application of the relevant tools and methods.
- Ability to lift and move heavy loads, stand most of the day, climb, bend and stoop while working on equipment.
- Acceptance of exposure to the outside elements.
- Shift adaptability, including an on-call rotation for evenings and weekends.
- Exceptional customer service skills.
- Ability to organize and inventory truck stock parts and tools.
- Sense of urgency, organizational skills, professional presence, and ability to work in a team environment.
- Ability to pass MVR and background checks where required.
- Product knowledge of the relevant industry and basic ITIL skills preferred.
- Firstline Service Technician work experience preferred.
- Vocational/Trade School preferred.
Benefits
- Equal opportunity employer
- Diversity-valuing workplace
- On-the-job, classroom, and web-based training
- On-call rotation for evenings and weekends
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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