Field Service Technician installing and maintaining NCR Voyix self - checkout and electromechanical systems for retail customers. Serving an assigned Quebec territory through customer - site service calls and repairs.
About the role
- Field Applications Engineer supporting CMOS sensors, FPGAs, and imaging SoCs for North American customers. Delivering technical support, custom solutions, training, and sales assistance remotely.
Responsibilities
- Provide pre-sales and post-sales technical support to customers regarding vision systems, CMOS image sensors, FPGAs, and imaging SoCs
- Assist customers with system integration, troubleshooting, and optimization of imaging solutions
- Conduct on-site and remote technical training sessions for customers and partners
- Collaborate with customers to understand application requirements and develop tailored solutions
- Assist in the design, development, and testing of custom applications and solutions
- Provide technical guidance during evaluation and implementation phases
- Maintain in-depth knowledge of the product portfolio, technical specifications, features, and benefits
- Stay updated on industry trends, emerging technologies, and competitive products
- Act as technical liaison between customers, sales teams, and solution development teams
- Build and maintain relationships with key customers and ensure customer satisfaction
- Conduct customer follow-ups and address ongoing technical issues
- Gather customer feedback to inform solution development and improvement
- Assist the sales team in identifying and qualifying new opportunities
- Participate in trade shows, conferences, and industry events
- Develop and deliver technical presentations and demonstrations to prospective customers
Requirements
- Bachelor’s degree in Electrical Engineering, Computer Engineering, or a related field
- Minimum of 5 years of experience in a field applications engineering role or similar, specializing in vision systems
- Extensive knowledge and hands-on experience with CMOS image sensors, FPGAs, and imaging SoCs
- Strong problem-solving skills and ability to troubleshoot complex technical issues
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to both technical and non-technical audiences
- Self-motivated and capable of working independently in a remote setting
- Willingness to travel within North America as needed
- Familiarity with software development and programming languages relevant to imaging systems
- Experience working in a customer-facing role with a proven track record of customer satisfaction
- Expertise in one or more imaging application areas, for example, machine vision, scientific imaging, IoT, embedded imaging, automotive imaging, AR/VR, etc.
Benefits
- Be part of an innovative company at the forefront of imaging technology
- Work in a flexible and remote environment with opportunities for travel
- Competitive salary and benefits package
- Opportunities for professional growth and development
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