About the role

Field Service Technician managing the installation, troubleshooting, and repair of healthcare systems. Focused on customer satisfaction and collaboration across teams with potential travel across Canada.

Responsibilities

Act as the service representative for individual clients.
Participate in the on-call work schedule.
Perform preventive maintenance.
Be responsible for customer satisfaction.
Maintain and manage equipment and parts to address service requests in a timely manner.
Keep inventory up to date.
Diligently and professionally perform installations, repairs, required modifications, and assigned tasks on equipment at client sites as needed; this may include performing work outside normal hours on a rotating on-call schedule.
Ensure all work areas are clean, organized, and safe, and act lawfully, safely, and courteously while traveling to and from client sites.
Meet all administrative and reporting requirements, including mandatory training.
Occasionally transport packages to courier drop-off locations or directly to the airport in emergencies or after courier pickup hours.
Participate in coordinating trade-show or sales demonstration events as required.
Assist the sales team as a service representative for negotiations and banner programs at the head office and chain level, providing support for periodic equipment performance verification.
Foster a culture of excellence and a customer-focused service relationship.

Diploma in Electronics, Robotics, or Electromechanics (college-level).
At least 5 years of experience as an on-site service/maintenance technician.
Demonstrated leadership and a strong commitment to customer satisfaction.
Experience with pneumatic and robotic systems, including troubleshooting and repairs, is an asset.
Experience with complex electronic control systems, including troubleshooting and repairs, is an asset.
Experience in the pharmaceutical or healthcare sector is an asset.
Experience with hospital automation and healthcare automation is an asset.
Ability to learn and understand the functions of McKesson APS equipment and apply acquired knowledge.
Use of own vehicle.
Excellent interpersonal customer service skills and the ability to communicate effectively with people from diverse backgrounds.
Relevant hands-on experience supporting front-line technical service for customers is a clear asset.
Strong verbal and written communication skills.
Proven ability to manage multiple competing priorities effectively and in an organized manner in urgent situations.
Positive, customer- and team-focused attitude.
Self-motivated, proactive, and able to work with minimal supervision.
Ability to work independently in the field.
Ability to work with team members across departments to meet service objectives and resolve internal and external customer issues in a timely manner.
Must hold and maintain a valid driver's license.