Field Service Engineer maintaining Thermo Fisher laboratory instruments at customer laboratories across Canada. Installing, repairing and servicing scientific equipment while supporting customers and managing field - service documentation.
About the role
- Field Service Technician managing the installation, troubleshooting, and repair of healthcare systems. Focused on customer satisfaction and collaboration across teams with potential travel across Canada.
Responsibilities
- Act as the service representative for individual clients.
- Participate in the on-call work schedule.
- Perform preventive maintenance.
- Be responsible for customer satisfaction.
- Maintain and manage equipment and parts to address service requests in a timely manner.
- Keep inventory up to date.
- Diligently and professionally perform installations, repairs, required modifications, and assigned tasks on equipment at client sites as needed; this may include performing work outside normal hours on a rotating on-call schedule.
- Ensure all work areas are clean, organized, and safe, and act lawfully, safely, and courteously while traveling to and from client sites.
- Meet all administrative and reporting requirements, including mandatory training.
- Occasionally transport packages to courier drop-off locations or directly to the airport in emergencies or after courier pickup hours.
- Participate in coordinating trade-show or sales demonstration events as required.
- Assist the sales team as a service representative for negotiations and banner programs at the head office and chain level, providing support for periodic equipment performance verification.
- Foster a culture of excellence and a customer-focused service relationship.
Requirements
- Diploma in Electronics, Robotics, or Electromechanics (college-level).
- At least 5 years of experience as an on-site service/maintenance technician.
- Demonstrated leadership and a strong commitment to customer satisfaction.
- Experience with pneumatic and robotic systems, including troubleshooting and repairs, is an asset.
- Experience with complex electronic control systems, including troubleshooting and repairs, is an asset.
- Experience in the pharmaceutical or healthcare sector is an asset.
- Experience with hospital automation and healthcare automation is an asset.
- Ability to learn and understand the functions of McKesson APS equipment and apply acquired knowledge.
- Use of own vehicle.
- Excellent interpersonal customer service skills and the ability to communicate effectively with people from diverse backgrounds.
- Relevant hands-on experience supporting front-line technical service for customers is a clear asset.
- Strong verbal and written communication skills.
- Proven ability to manage multiple competing priorities effectively and in an organized manner in urgent situations.
- Positive, customer- and team-focused attitude.
- Self-motivated, proactive, and able to work with minimal supervision.
- Ability to work independently in the field.
- Ability to work with team members across departments to meet service objectives and resolve internal and external customer issues in a timely manner.
- Must hold and maintain a valid driver's license.
Benefits
- Competitive compensation package
- Health insurance
- Flexible work arrangements
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