Field Service Technician responsible for troubleshooting and repairing commercial cleaning equipment. Working independently in the field and collaborating with customers for successful service delivery.
Responsibilities
Performs a variety of routine support activities in the field service function
Responsible for providing troubleshooting and repairing of technical / mechanical equipment failures in the field
Assess and respond to situations using standard procedures in isolation and fixing problem equipment
Reports design, reliability, and maintenance problems through field service management software
Troubleshooting and repair of commercial and industrial floor cleaning equipment either in the branch shop or on location at a customer site
Completion of all required reporting of service work performed, time sheets, and other reports as set forth by the Branch Supervisor
Ensure all training and certifications required for position are maintained in an up to date and timely fashion
Ensuring spare parts stock level in van is kept at specified levels
Requirements
Associates degree or equivalent from a two year college or technical school
5 years relevant experience and training; or equivalent combination of education and experience
3 years prior experience in similar or related field
Excellent communication and customer service skills
Strong organizational and communications skills
Ability to work independently with little direct supervision
Demonstrated levels of product knowledge, preferably obtained through hands-on experience
Demonstrated mechanical, electrical, and hydraulic system troubleshooting skills
Must possess a demonstrated understanding of internal combustion engines
Must have the ability to read, understand, and follow electrical and hydraulic schematics
Must have the ability to use a variety of basic electrical testing / diagnostic equipment
Thorough understanding of AC and DC electrical theory
Valid Driver's License
DOT Certification
Ability to read, write and speak English
Ability to interpret documents such as safety regulations, operating and maintenance instructions and procedure manuals.
Ability to write routine reports and correspondence.
Ability to speak effectively before customers or employees of the organization.
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