Field service technician diagnosing and repairing Orange EV electric vehicles in Cambridge. Supporting customers, charging infrastructure, training, and regional service operations.
About the role
- Field Service Technician responsible for troubleshooting and repairing commercial cleaning equipment. Working independently in the field and collaborating with customers for successful service delivery.
Responsibilities
- Performs a variety of routine support activities in the field service function
- Responsible for providing troubleshooting and repairing of technical / mechanical equipment failures in the field
- Assess and respond to situations using standard procedures in isolation and fixing problem equipment
- Reports design, reliability, and maintenance problems through field service management software
- Troubleshooting and repair of commercial and industrial floor cleaning equipment either in the branch shop or on location at a customer site
- Completion of all required reporting of service work performed, time sheets, and other reports as set forth by the Branch Supervisor
- Ensure all training and certifications required for position are maintained in an up to date and timely fashion
- Ensuring spare parts stock level in van is kept at specified levels
Requirements
- Associates degree or equivalent from a two year college or technical school
- 5 years relevant experience and training; or equivalent combination of education and experience
- 3 years prior experience in similar or related field
- Excellent communication and customer service skills
- Strong organizational and communications skills
- Ability to work independently with little direct supervision
- Demonstrated levels of product knowledge, preferably obtained through hands-on experience
- Demonstrated mechanical, electrical, and hydraulic system troubleshooting skills
- Must possess a demonstrated understanding of internal combustion engines
- Must have the ability to read, understand, and follow electrical and hydraulic schematics
- Must have the ability to use a variety of basic electrical testing / diagnostic equipment
- Thorough understanding of AC and DC electrical theory
- Valid Driver's License
- DOT Certification
- Ability to read, write and speak English
- Ability to interpret documents such as safety regulations, operating and maintenance instructions and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before customers or employees of the organization.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development opportunities
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