Field Service Technician specializing in underground mining equipment repair and maintenance. Responsible for troubleshooting, repairs, and ensuring operational efficiency.
About the role
- Bilingual Field Service Technician providing technical expertise and servicing electronic devices at merchant locations in Ottawa/Gatineau. Prioritizing customer satisfaction while maintaining professionalism and organization.
Responsibilities
- Install, troubleshoot, and maintain a wide range of equipment, including computers, cash registers, point-of-sale (POS) systems, printers, digital signage systems, cameras, and more, as well as perform cabling work and software updates as required.
- Analyze issues, recommend root causes and corrective actions, and ensure merchants are satisfied with the resolution.
- Build excellent relationships with our merchants by demonstrating professionalism at all times.
- Maintain organization of tools, equipment, company vehicle, and work environment.
Requirements
- Postsecondary education in electronics, information technology, or a related field.
- Equivalent work experience may be considered in lieu of a degree.
- Minimum 2 years’ experience in field service, technical support, customer service, or a related role.
- Ability to test and troubleshoot computer, network, or point-of-sale (POS) terminal issues.
- Knowledge of computers, general network management concepts, the Internet, and Microsoft Office (Word and Excel).
- Proficiency in English and French (reading, writing, and speaking).
- Ability to work in confined spaces and handle small electrical and hand tools and equipment.
- Valid provincial driver’s license.
- Ability to communicate effectively with a variety of people and remain calm in routine and emergency situations.
- Flexibility to work variable schedules, including evenings, weekends, and holidays (schedules are always communicated in advance).
Benefits
- Comprehensive total compensation program, including bonuses, flexible benefits starting from day one, and a Health Spending Account (HSA) or Personal Spending Account (PSA), employee’s choice.
- Learning and development programs and resources, including unlimited free access to Coursera and a training assistance program.
- Holistic approach to wellbeing, with an Employee Assistance Program for you and your family, 24/7 access to virtual medical care, wellness events, and a supportive workplace culture.
- Company-provided vehicle, mobile phone, laptop, and industry-specific tools.
- Ongoing technical support available to technicians.
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