Field Service Technician III

Posted 2 months ago

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About the role

  • Field Service Technician III providing expert technical support for complex battery equipment and power systems. Ensuring optimal performance and minimizing downtime while mentoring junior technicians.

Responsibilities

  • Provide expert-level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems.
  • Diagnose and troubleshoot intricate technical issues, utilizing your in-depth knowledge and advanced diagnostic tools.
  • Perform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability.
  • Proactively identify potential issues and implement preventative measures to avoid costly downtime.
  • Build and maintain strong relationships with customers by providing timely, efficient, and professional service.
  • Effectively communicate technical information to customers in a clear and understandable manner.
  • Act as a trusted advisor to customers, providing guidance and recommendations on best practices for equipment operation, maintenance, and safety.
  • Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
  • Operate material handling equipment safely and maintain a clean and organized work environment.
  • Train and mentor junior technicians, sharing your expertise and knowledge to enhance their skills and development.
  • Lead and manage small-scale field service projects, ensuring timely completion and adherence to project specifications.

Requirements

  • Technical degree or equivalent certification in a relevant field (e.g., electrical engineering, electronics technology)
  • 3+ years of proven experience as a Field Service Technician, demonstrating progressive responsibility and technical expertise in the battery and power systems industry.
  • In-depth knowledge of battery technologies, UPS systems, power distribution equipment, and related systems.
  • Advanced troubleshooting and diagnostic skills, including the ability to interpret schematics, wiring diagrams, and technical manuals.
  • Proficiency in using specialized tools and test equipment.
  • Excellent communication, interpersonal, and customer service skills.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and as part of a team.
  • Valid driver's license with a clean driving record.
  • Willingness to travel and work flexible hours as needed.
  • Former EnerSys experience is preferred.

Benefits

  • Paid holidays per year, plus sick time and vacation time
  • Full benefit plan including, extended medical, vision and dental
  • Life Insurance, long term disability and a salary continuance plan
  • Tuition reimbursement plan
  • 6% RRSP employer matching program

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$61,100 - CA$76,600 per year

Degree requirement

Associate's Degree

Location requirements

OnsiteAnytownCanada

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