Field Service Technician providing advanced on - site support for EnerSys Energy Systems. Responsible for installation, maintenance, repair, and troubleshooting of complex equipment and systems.
About the role
- Field Service Technician III providing expert technical support for complex battery equipment and power systems. Ensuring optimal performance and minimizing downtime while mentoring junior technicians.
Responsibilities
- Provide expert-level technical support to customers, including installation, commissioning, maintenance, and repair of complex battery equipment and power systems.
- Diagnose and troubleshoot intricate technical issues, utilizing your in-depth knowledge and advanced diagnostic tools.
- Perform preventative maintenance, system upgrades, and performance optimization to ensure maximum uptime and reliability.
- Proactively identify potential issues and implement preventative measures to avoid costly downtime.
- Build and maintain strong relationships with customers by providing timely, efficient, and professional service.
- Effectively communicate technical information to customers in a clear and understandable manner.
- Act as a trusted advisor to customers, providing guidance and recommendations on best practices for equipment operation, maintenance, and safety.
- Adhere to all company safety policies and procedures, including OSHA, DOT Hazmat, and ISO9000 standards.
- Operate material handling equipment safely and maintain a clean and organized work environment.
- Train and mentor junior technicians, sharing your expertise and knowledge to enhance their skills and development.
- Lead and manage small-scale field service projects, ensuring timely completion and adherence to project specifications.
Requirements
- Technical degree or equivalent certification in a relevant field (e.g., electrical engineering, electronics technology)
- 3+ years of proven experience as a Field Service Technician, demonstrating progressive responsibility and technical expertise in the battery and power systems industry.
- In-depth knowledge of battery technologies, UPS systems, power distribution equipment, and related systems.
- Advanced troubleshooting and diagnostic skills, including the ability to interpret schematics, wiring diagrams, and technical manuals.
- Proficiency in using specialized tools and test equipment.
- Excellent communication, interpersonal, and customer service skills.
- Strong analytical and problem-solving abilities.
- Ability to work independently and as part of a team.
- Valid driver's license with a clean driving record.
- Willingness to travel and work flexible hours as needed.
- Former EnerSys experience is preferred.
Benefits
- Paid holidays per year, plus sick time and vacation time
- Full benefit plan including, extended medical, vision and dental
- Life Insurance, long term disability and a salary continuance plan
- Tuition reimbursement plan
- 6% RRSP employer matching program
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