Field Service Technician specializing in underground mining equipment repair and maintenance. Responsible for troubleshooting, repairs, and ensuring operational efficiency.
About the role
- Field Service Technician role responsible for on-site support and troubleshooting of medical aesthetic devices. Involves installations, maintenance, and customer communication in Toronto, Canada.
Responsibilities
- Maintain, test, troubleshoot, and repair medical aesthetic devices in the Depot.
- Pick, pack and ship as well as receive system/parts/consumables/marketing materials when required.
- Provide first-level support to customers and Field Service Technician’s over the phone to try and resolve the issue.
- Perform on-site product installations, upgrades and ongoing service support and maintenance in assigned territory.
- Utilize proven troubleshooting processes to diagnose and resolve technical issues electro-mechanical aesthetic and robotic aesthetic systems.
- Manage service call scheduling, parts inventory, and administrative responsibilities with minimal supervision.
- Manage customer relationship, written documentation of service activities, and effective interaction and communication with internal technical support personnel, manufacturing, and sales.
- Review available technical literature to maintain an awareness of current aesthetic and surgical practices and procedures.
- Represent the company in a positive, professional manner in all dealings with customers, both external and internal.
- Perform other related duties as required and assigned.
Requirements
- Associate degree with applicable work experience required.
- Bachelor's degree would be considered an asset.
- Experience in ERP and CRM systems would be considered an asset.
- 3+ years’ prior field service experience, installation, and troubleshooting complex electronic equipment or equivalent; experience in medical device industry or comparable capital equipment industry preferred.
- Capability to lift a minimum of 50lbs and at times, 80lbs.
- Fluent in English is mandatory; Fluent in Spanish or French would be considered an asset.
- Must have a valid driver’s license and your own vehicle.
- Up to 80% travel may be required to meet customer needs.
- Availability and flexibility to work after hours and weekends when needed during peak times.
- Working knowledge of Microsoft Office specifically Outlook, Word, and Excel.
- Must possess basic software skills and computer literacy.
- Ability to read, interpret and analyze schematics, assembly drawings, and wiring diagrams.
- Familiarity with robotic instrumentation, automated instrumentation, or aesthetic medical would be considered an asset.
Benefits
- Comprehensive coverage starting Day 1, including medical, dental, vision, life insurance, and an RRSP match.
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