Product Design Co - op supporting Manulife’s enterprise design system. Creating accessible digital experiences, prototypes, and reusable components with cross - functional teams.
About the role
- Senior UX Designer at Caseware designing user experiences for cloud-based audit and financial reporting solutions. Collaborate with cross-functional teams to enhance design quality and user experience.
Responsibilities
- Design exceptional user experiences for Caseware’s cloud-based audit, financial reporting, and data analytics products, taking features from problem framing through to implementation with a modern toolkit that pairs Figma Make, Claude Code, and Replit with traditional UX methods.
- Shape how the team brings AI into its everyday design practice, evaluating new tools, sharing what works, and moving fluidly between AI-assisted and manual modes so design judgment stays at the centre of every decision.
- Design the human oversight moments inside agentic workflows, deciding what users need to see and choose, and working with engineering on trigger conditions before features reach the build phase.
- Help evolve Caseware’s design system, raising the quality bar for component patterns and making sure AI-generated UI meets our design-system and accessibility standards before it reaches users.
- Plan and lead user research, using AI to synthesize findings and surface patterns across usability testing sessions, so insights reach the team quickly and in a usable form.
- Lead the cross-functional design conversations that shape product direction, driving the dialogue around end-user and business requirements with Product and Engineering, and using AI-generated prototypes to model scenarios rapidly and validate assumptions before the team commits.
- Represent the team to Team Leads, Development, Product, Industry contacts, and other external stakeholders, and drive cross-team initiatives that require sustained collaboration across multiple product areas.
- Develop the design team, mentoring junior and intermediate designers through hard design problems and decision-making under ambiguity, and helping them grow in both design craft and AI-assisted practice.
- Participate actively in design critiques, and stay curious about where UX practice, AI tooling, and the accounting software industry are heading.
Requirements
- A genuine enthusiasm for working at the intersection of design craft and AI-assisted making, paired with an understanding of responsible AI principles (bias, transparency, accountability, designing for trust) and the critical thinking to keep speed and automation from compromising user-centred outcomes.
- At least 3 years of professional UX experience, with a portfolio that demonstrates not just what you designed but how you led others through the problem and made design decisions under ambiguity.
- Fluency with AI-assisted tools like Figma Make, Claude Code, and Replit, including prompting effectively, building custom workflows, evaluating generated output, and refining it to meet design-system and accessibility standards.
- Design experience with, or a clear perspective on, human oversight moments in agentic or AI-driven features, including how to think about accountability, transparency, and user control in that context.
- Experience planning and leading end-to-end user research programs, including the use of AI to synthesize findings and identify patterns across usability testing cycles.
- Proficiency with Figma and related design and prototyping tools, substantial experience working within and evolving a component-based design system, and a strong working knowledge of accessibility standards, including the ability to evaluate AI-generated components for compliance and usability gaps.
- Confidence representing design direction to senior stakeholders like Team Leads, product leadership, and external partners, and the ability to drive cross-team initiatives that require sustained collaboration and consensus-building without formal authority.
- Experience mentoring junior or intermediate designers, giving clear and constructive feedback that helps them grow, alongside strong communication skills in both facilitating design discussions and presenting design reasoning to non-design audiences.
- Knowledge of accounting, audit, or financial services industries is a bonus, as is prior experience designing for AI-powered or conversational product features.
Benefits
- Innovation is at our core. We work with cutting-edge technology in accounting and financial reporting, constantly pushing the boundaries to create impactful software solutions.
- We are committed to a collaborative culture, where your ideas are valued, and knowledge sharing is encouraged within a supportive, inclusive team.
- Work-life balance is important to us. We offer flexible work options, remote opportunities, and generous time-off policies to ensure a healthy work-life balance.
- We offer competitive compensation, including a competitive salary and comprehensive benefits such as health insurance and retirement plans.
- We are driven by impactful work. Your contributions directly affect how our clients manage financial processes and drive their success.
- Recognition and rewards matter to us. We celebrate hard work through recognition programs, performance bonuses, and opportunities for career growth.
- We embrace global opportunities. Work on international projects and collaborate with a diverse, global team.
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