Product administration advisor supporting Desjardins specialized products and member accounts. Analyzing issues, recommending solutions, and coordinating initiatives across the organization.
About the role
- Bilingual reimbursement administration assistant supporting patient files, coverage, and claims at Cencora. Following up with patients and coordinating case resolution.
Responsibilities
- Follow up with patients according to the approved/allowed cadence to obtain reimbursement-related updates and information required to support case progression
- Update and maintain patient files accurately and in a timely manner
- Support reimbursement processes by collecting, reviewing, and recording coverage, claims status, and patient access information
- Escalate reimbursement issues, coverage barriers, and case-specific concerns
- Report Adverse Events identified during patient interactions according to company policies and procedures
- Maintain accurate and current records in applicable systems and department files
- Compile reimbursement-related information for reporting, tracking, and case management
- Interact with internal team members and management to resolve case-related and workload-related issues
- Maintain positive and professional working relationships with associates, management, and internal stakeholders
- Comply with policies, procedures, privacy requirements, safety rules, and program guidelines
- Perform related reimbursement support duties as assigned
Requirements
- Post-secondary education in a related field
- 1-3 years’ experience in an administrative role in a pharmaceutical setting
- In-depth knowledge of the Microsoft Office Suite of applications
- Proven accuracy when processing large amounts of data
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Adaptability to change and to learn new skills as required
- Bilingual, French/English
- High School Diploma/GED or equivalent experience required
- 2+ years of experience in administrative support, clerical operations, document management, or a related field required
- Effective written and verbal communication
- Strong organization and attention to detail
- Analytical thinking to compile information, identify discrepancies, and support routine reporting
- Ability to resolve routine issues using standard procedures and sound judgment
- Proficiency with standard productivity tools
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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