Bilingual Nurse Case Manager supporting Canadian patients with therapy access, adherence, and case management. Coordinating providers, pharmacies, clinics, and funding through Innomar Strategies.
About the role
- Bilingual Caseworker managing patient and healthcare-provider support programs for Cencora’s pharmaceutical services. Handling case protocols, clinical monitoring, outbound calls, and adverse-event reporting.
Responsibilities
- Manage assigned projects and/or cases
- Adhere to general company processes
- Implement call-centre programs and provide telephone support to patients, healthcare professionals, and funding bodies
- Support funding and access issues, including private, public, and special access programs and compliance programs
- Administer and follow case-management protocols, including clinical monitoring, data collection, ongoing patient follow-up, compliance, therapy disruption/discontinuation monitoring, adverse-event reporting, and liaison with primary healthcare providers
- Implement pharmaceutical and biotechnology-related market research initiatives with physicians, patients, pharmacists, and allied health professionals
- Make significant numbers of outbound calls as part of patient programs
- Document each activity in the program-specific database
- Participate in ongoing refresher and specialized product/program training
- Provide feedback on protocols, databases, processes, and interdepartmental relationships
- Communicate case-management updates during planned absences
- Participate in training new caseworkers, including shadowing and call monitoring
- Report all adverse events to assigned departments
- Perform other duties and tasks as required
Requirements
- Broad training in business administration, accountancy, sales, marketing, computer sciences, or similar vocations, generally obtained through a two-year associate's degree program or equivalent combination of experience and education
- Minimum of one (1) year of experience in customer service
- Bilingual French/English required
- Ability to multitask
- Attention to detail
- Strong problem-solving skills
- Experience in the medical and pharmaceutical field is an asset
- Knowledge of Microsoft Word, Excel, Outlook, PowerPoint, and other Office programs
- Advanced knowledge of the pharmaceutical distribution industry
- Working knowledge of an automated warehouse operating system
- Strong business and financial acumen
- Strong analytical and mathematical skills
- Effective oral and written communication skills
- Effective interpersonal and leadership skills
- Effective organizational skills
- Ability to consistently meet deadlines
- Excellent presentation skills
- May have daily contact with unilingual English-speaking customers, patients, or cross-functional peers
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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