Bilingual Nurse Case Manager supporting Canadian patients with therapy access, adherence, and case management. Coordinating providers, pharmacies, clinics, and funding through Innomar Strategies.
About the role
- Remote bilingual customer support representative for TLS, connecting customers with trusted North American service brands. Scheduling appointments, sharing information, and resolving inquiries by phone, email, and chat.
Responsibilities
- Connect with customers via phone, email, or chat
- Schedule appointments and share helpful information
- Listen with empathy and find the best solutions
- Record accurate details and follow brand guidelines
- Partner with the team to create a positive experience for every interaction
Requirements
- Bilingual in English and French is required
- Strong written and verbal communication skills
- Comfortable using technology and learning new systems
- Ability to stay calm and organized in a fast-paced environment
- Availability for evening and weekend shifts
- Customer service experience is an asset
- Genuine desire to care for others
Benefits
- Opportunities to grow personal and professional skills
- Support for growth
- Performance recognition
- Remote work arrangement
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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