Product administration advisor supporting Desjardins products and member/client accounts. Analyzing issues, recommending solutions, and coordinating initiatives in a hybrid Montréal role.
About the role
- Part-time remote RN supporting patient reimbursement, coverage, and copay administration for Cencora’s healthcare services. Managing patient files, access issues, adverse events, and case progression.
Responsibilities
- Follow up with patients according to the approved/allowed cadence to obtain reimbursement-related updates and information required to support case progression
- Update and maintain patient files accurately and in a timely manner
- Collect, review, and record information related to coverage, claims status, and patient access matters
- Escalate reimbursement issues, coverage barriers, and case-specific concerns to appropriate team members
- Report adverse events identified during patient interactions according to company policies and procedures
- Maintain accurate and current records in applicable systems and department files
- Compile reimbursement-related information for reporting, tracking, and case management
- Interact with internal team members and management to resolve case-related and workload-related issues
- Maintain positive and professional working relationships with associates, management, and internal stakeholders
- Comply with applicable policies, procedures, privacy requirements, safety rules, and program guidelines
- Perform related reimbursement support duties as assigned
Requirements
- Post-secondary education in a related field
- 1-3 years’ experience in an administrative role in a pharmaceutical setting
- In-depth knowledge of Microsoft Office Suite applications
- Proven accuracy when processing large amounts of data
- Strong communication and interpersonal skills
- Ability to work independently and in a team environment
- Adaptability to change and willingness to learn new skills
- High School Diploma/GED or equivalent experience required
- 2+ years of experience in patient access, reimbursement, prior authorization, benefit verification, managed care coordination, specialty pharmacy, or a related field required
- Registered Nurse (RN) license or equivalent certification required
- Prior Authorization Certified Specialist (PACS), or equivalent certification preferred
- Knowledge of patient support program operations and case-based service delivery models
- Knowledge of call center operations, service workflows, and quality assurance practices
- Knowledge of training coordination, coaching support, and learning administration practices
- Knowledge of reimbursement support, adherence, education, and patient support programs
- Knowledge of operational reporting, work allocation, and scheduling support practices
- Ability to coordinate assigned projects and operational activities within established program structures
- Ability to support training development and delivery across patient support activities
- Ability to provide first-line guidance on routine process and workflow inquiries
- Ability to monitor service quality activities and identify issues requiring follow-up
- Ability to organize work, manage priorities, and support multiple operational activities
- Ability to communicate effectively in writing and verbally with internal stakeholders
- Ability to work within defined service hours and support operational continuity requirements
Benefits
- Medical, dental, and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Training programs
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
Job title
Job type
Experience level
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