Implementation Specialist, Payments

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About the role

  • Implementation Specialist delivering payment and online banking solutions for Central 1’s credit union and financial institution clients. Managing client implementations, testing, launches, project budgets, and engineering collaboration.

Responsibilities

  • Support implementations of online banking and payment solutions from kickoff through launch.
  • Manage multiple projects or client initiatives simultaneously.
  • Serve as a key client contact, providing updates on progress, timelines, and budgets.
  • Identify, track, and resolve project risks and issues.
  • Lead or participate in discovery sessions to understand client needs and business requirements.
  • Create Statements of Work, requirements documentation, impact analyses, and change orders.
  • Define and support product vision for complex, high-impact implementations.
  • Develop, update, and maintain implementation and user guides.
  • Clarify requirements with engineering teams, answer questions, and validate developed solutions.
  • Translate business and client needs into actionable engineering requirements.
  • Coordinate functional, regression, and user acceptance testing.
  • Manage QA deployments and support clients through UAT and go-live activities.
  • Create launch plans and coordinate launch-related activities.
  • Track projects using internal tools and systems.
  • Review project timesheets and prepare monthly billing.
  • Monitor project budgets and expenditures.
  • Coordinate and guide Implementation Analysts on larger or more complex projects.
  • Share implementation knowledge, best practices, and product expertise.
  • Collaborate with Client Development to support long-term client relationships.
  • Provide post-launch support and close out projects, including final billing and documentation.

Requirements

  • A university degree in computer science, business, or other related discipline with an IT focus.
  • 5+ years relevant experience and 3+ years consulting and/or project management experience.
  • Financial Services background is preferred, especially in digital, online banking platforms technology services.
  • Business analysis and Project Management work experience required.
  • CBAP or PMP designation is an asset.
  • Able to build and maintain strong client relationships.
  • Works collaboratively and contributes in a team environment.
  • Able to prioritize and work to schedules.
  • Adapts and responds to changing priorities and business needs.
  • Strong analytical, problem solving, planning, organizational and time management skills.
  • Communicates effectively orally and in writing, with clients, technical teams and co-workers.
  • Ability to manage multiple projects with conflicting deadlines in a team environment.

Benefits

  • Work-life flexibility
  • Hybrid work environment
  • Variable annual incentive plan
  • Generous annual vacation allotment
  • Top-notch flexible benefits plan including family building and gender affirmation
  • Retirement Plan, matched contributions at 6%
  • Access to a learning platform and educational assistance support
  • Access to a virtual wellness platform
  • Career development opportunities
  • Wellness Flex Fund to support personal interest and activities
  • Day off to volunteer in your community and other paid time off options
  • Corporate discounts

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$70,000 - CA$90,000 per year

Degree requirement

Bachelor's Degree

Tech skills

PMP

Location requirements

HybridVancouverCanada

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