Associate Consultant configuring TELUS Health’s Defined Benefit pension administration software. Troubleshooting client systems and delivering implementation support in an Agile environment.
About the role
- Project implementation manager leading PSC Software’s cloud quality and regulatory compliance deployments for pharmaceutical and regulated-industry clients. Owning client implementations from planning through validation, go-live, and support transition.
Responsibilities
- Lead assigned client implementations from Business Development handoff through kickoff, requirements confirmation, planning, configuration, validation, training, go-live, closeout, and transition to ongoing support
- Serve as the primary client contact and provide status updates and meeting documentation
- Build and maintain project plans, milestones, dependencies, risks, issues, decisions, and action items across concurrent project streams
- Coordinate implementation engineers, configuration specialists, validation specialists, Account Management, Business Development, Technical Support, Accounting, and other internal stakeholders
- Gather and maintain client requirements; support scoping and estimation; confirm internal review and client approval
- Monitor scope, schedule, budget, resources, project health, and deliverable completion; escalate risks with corrective and preventive options
- Ensure work aligns with the signed Statement of Work, client commitments, internal procedures, and Service Level Agreement requirements
- Coordinate preparation, review, approval, and delivery of implementation and validation documentation
- Facilitate workflow configuration, configuration freeze, change control, production setup, release readiness, and project closeout
- Review project time records and applicable invoices; communicate budget status and support change-order or work-stoppage decisions
- Conduct system administration training and product demonstrations; contribute to training materials and videos
- Maintain working knowledge of PSC Software products, implementation methods, and regulated life sciences environments
- Coordinate upgrades, answer client questions, and manage transition to post-go-live support and Account Management
- Use ACE, Wrike, JIRA, Freshdesk, and other internal systems accurately
- Balance client needs with contractual scope, quality expectations, delivery constraints, and PSC business requirements
- Travel as needed and perform other related duties as assigned
Requirements
- Bachelor’s degree in computer science, computer engineering, business, life sciences, or a related field, or equivalent relevant experience
- At least five years of experience in SaaS implementation, client services, customer support, project management, or a closely related field
- Experience leading multiple concurrent client projects with responsibility for scope, schedule, budget, risks, issues, and stakeholder communication
- Strong written and verbal communication skills
- Experience leading client meetings and delivering training or presentations
- Excellent organization, attention to detail, prioritization, and follow-through
- Ability to coordinate and delegate work across cross-functional teams without direct supervisory authority
- Ability to learn complex software quickly and explain system functionality to technical and non-technical audiences
- Ability to work productively with clients and colleagues across multiple time zones and consistently work the schedule assigned to the selected opening
- PMP, CAPM, or comparable project management certification preferred
- Three or more years of experience with enterprise SaaS, IaaS, or PaaS solutions in the life sciences sector preferred
- Experience supporting regulated GxP environments and software implementation or validation deliverables preferred
- Knowledge of enterprise software configuration, requirements management, validation, change control, and release or upgrade processes preferred
- Experience with project management, ticketing, and collaboration platforms such as Wrike, JIRA, Freshdesk, or similar tools preferred
Benefits
- Medical, Dental, and Vision coverage
- PSC pays 100% of qualifying employee medical premiums and 50% for qualifying dependents
- Employee Assistance Programs
- Basic Life Insurance
- Long Term Disability
- 401(k) and 401(k) matching
- PTO, Sick Time, and Paid Holidays
- Education Assistance
- Pet Insurance
- Discounted rate at Anytime Fitness
- Financial Perks and Discounts
- Remote working schedule
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