Project implementation manager leading PSC Software’s cloud quality and regulatory compliance deployments for pharmaceutical and regulated - industry clients. Owning client implementations from planning through validation, go - live, and support transition.
About the role
- Associate Consultant configuring TELUS Health’s Defined Benefit pension administration software. Troubleshooting client systems and delivering implementation support in an Agile environment.
Responsibilities
- Participate in Defined Benefit implementation and service enhancement projects, configuring Morneau Shepell's proprietary software to meet client requirements
- Manage problem resolution by analyzing issues, identifying root causes, and communicating clear explanations and resolution paths to clients and team members
- Provide maintenance and ongoing support services to existing clients and benefits administrative teams, ensuring timely responses and high-quality outcomes
- Perform analysis of business requirements and produce configuration designs that align with client needs and system capabilities
- Collaborate with senior team members, business analysts, developers, and project managers to deliver integrated solutions in an Agile environment
- Prepare project estimates, schedules, and deliverable expectations that are realistic and achievable
- Review technical documentation and system logs to troubleshoot issues and debug processing errors
- Attend internal training sessions to build knowledge of industry topics, trends, and evolving Morneau Shepell system capabilities
- Promote teamwork and collegiality while upholding TELUS and Morneau Shepell corporate values and service excellence standards
- Support special projects and ad-hoc tasks as assigned by the implementation team
Requirements
- Bachelor's degree in computer science, information technology, business analysis, administration, actuarial mathematics, or a related field
- Minimum 5 years of experience in IT, system configuration, implementation, or related areas such as pension plan management, workflow management systems or administrative process automation
- Experience with configuration tools and object-oriented programming concepts
- Strong problem-solving, communication, and organizational skills
- Excellent technical experience with ASP, ASP.NET, HTML, JavaScript, SQL and MS SQL Server
- Health and Welfare Benefits and/or Payroll experience is strongly preferred
- Ability to manage multiple assignments, prioritize effectively, and work independently
- Demonstrated reliability, flexibility, and adaptability in a collaborative team environment
- Experience with pension administration software systems
Benefits
- 100% work from home arrangement with travel requirements for essential meetings
- Long-term, enterprise-level project engagement with extensive exposure to multiple business modules (Pension, Health & Welfare, Payroll, Finance)
- Rich mix of internal and external client interactions and a dynamic, collaborative team driving innovation in our industry
- Comprehensive customizable benefits package to suit your unique needs and lifestyle
- Paid vacation days & well-being days
- Well-being expense account
- Employee share purchase plan
- Group RRSP & TFSA
- DC pension plan
- Generous mental health support account to cover the cost of therapy/counseling sessions
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