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About the role
- Implementation Lead deploying Momo Medical’s BedSense app in long-term care homes across Southern Ontario. Training caregivers, managing implementations, and building healthcare partnerships.
Responsibilities
- Serve as the face of Momo Medical for existing and potential long-term care homes in Southern Ontario
- Support caregivers in adopting the Momo BedSense App into daily work routines
- Act as the main point of contact for long-term care homes adopting Momo BedSense
- Oversee the implementation process from initial introduction through final evaluation
- Manage installation logistics
- Conduct training sessions for care staff
- Provide hands-on support during site visits and by phone
- Build and maintain relationships with LTC home management and staff
- Visit and call care homes to gather feedback, answer questions, and provide ongoing support
- Identify and address implementation bottlenecks with colleagues
- Engage potential LTC homes through conferences and networking events
- Grow the number of active users in Ontario
- Gather user insights to improve implementation and contribute to future product development
Requirements
- Minimum of 3 years of experience in a relevant field, ideally in elderly care or health-technology implementation
- Customer-centric approach and exceptional service orientation
- Flexibility and willingness to go the extra mile
- Ability to adapt to changing plans and dynamic environments
- Ability to communicate effectively with executives and frontline care staff, adjusting communication accordingly
- Proactive and hands-on approach
- Confidence, adaptability, and eagerness to learn in a boots-on-the-ground role
- Active listening and curious mindset
- Structured and organized working style, with consistent and timely follow-ups
- Willingness to travel for 70% of the time across Southern Ontario
- Experience or network in the long-term care industry is an asset
Benefits
- Flexible employee benefits plan
- Travel expense reimbursement
- Annual trip to the Netherlands to get to know the company and bond with colleagues overseas
- Opportunity to make a real impact on healthcare workers through an innovative solution
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