Customer Support Coordinator providing multichannel support for Trupanion partners including clinics and breeders. Role involves real - time assistance and strong customer relations skills.
About the role
- Fraud Agent in a remote role at CIBC working overnight to investigate client transactions. Ensuring effective fraud prevention and collaboration across departments to maintain customer loyalty.
Responsibilities
- Identify, analyze and conduct investigations of client transactions through credit and debit cards
- Mitigate fraud losses to CIBC clients
- Resolve complex problems related to Fraud Applications
- Collaborate with various departments to handle fraud cases
Requirements
- Experience in COINS/ECIF, PRM, TSYS and CRS is an asset
- Bilingual in French and English
- Strong analytical abilities
- Ability to work independently in a remote setting
- Must have a wired Internet connection meeting specified speed requirements
Benefits
- Competitive salary
- Incentive pay
- Banking benefits
- Benefits program*
- Defined benefit pension plan*
- Employee share purchase plan
- Vacation offering
- Wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day, a paid day off for growth and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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