Bilingual Roadside Assistance Specialist at NQX, supporting drivers with roadside assistance in English and either Spanish or French. Flexible remote work with comprehensive benefits and training.
About the role
- Fraud Agent investigating client transactions through credit/debit cards to ensure service excellence. Identifying fraud and minimizing losses within CIBC's Fraud Contact Centre team.
Responsibilities
- ensuring the delivery of service to both external and internal customers
- identify, analyze and conduct investigations of client transactions through credit cards and debit cards
- mitigate fraud losses to CIBC clients
- resolve all complex or difficult problems relating to Fraud Applications
- collaborate with internal teams to effectively investigate and resolve different types of fraud
Requirements
- experience in COINS/ECIF, PRM, TSYS and CRS is an asset
- fluent in French and English
Benefits
- competitive salary
- incentive pay
- banking benefits
- benefits program*
- defined benefit pension plan*
- employee share purchase plan
- vacation offering
- wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to invest in your growth and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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