Fraud Agent investigating client transactions through credit/debit cards to ensure service excellence. Identifying fraud and minimizing losses within CIBC's Fraud Contact Centre team.
Responsibilities
ensuring the delivery of service to both external and internal customers
identify, analyze and conduct investigations of client transactions through credit cards and debit cards
mitigate fraud losses to CIBC clients
resolve all complex or difficult problems relating to Fraud Applications
collaborate with internal teams to effectively investigate and resolve different types of fraud
Requirements
experience in COINS/ECIF, PRM, TSYS and CRS is an asset
fluent in French and English
Benefits
competitive salary
incentive pay
banking benefits
benefits program*
defined benefit pension plan*
employee share purchase plan
vacation offering
wellbeing support
MomentMakers, our social, points-based recognition program
Purpose Day; a paid day off dedicated for you to invest in your growth and development
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