Représentant bilingue du service aux invités chez Cineplex, entreprise de divertissement et de cinéma. Réponse aux clients par téléphone, courriel et clavardage, avec résolution au premier contact.
About the role
- Fraud Agent investigating client transactions through credit/debit cards to ensure service excellence. Identifying fraud and minimizing losses within CIBC's Fraud Contact Centre team.
Responsibilities
- ensuring the delivery of service to both external and internal customers
- identify, analyze and conduct investigations of client transactions through credit cards and debit cards
- mitigate fraud losses to CIBC clients
- resolve all complex or difficult problems relating to Fraud Applications
- collaborate with internal teams to effectively investigate and resolve different types of fraud
Requirements
- experience in COINS/ECIF, PRM, TSYS and CRS is an asset
- fluent in French and English
Benefits
- competitive salary
- incentive pay
- banking benefits
- benefits program*
- defined benefit pension plan*
- employee share purchase plan
- vacation offering
- wellbeing support
- MomentMakers, our social, points-based recognition program
- Purpose Day; a paid day off dedicated for you to invest in your growth and development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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