Bilingual BDC Representative converting high - volume automotive dealership leads into Sales and Service appointments for Optimy.ai. Using AI tools, CRM platforms, calls, texts, emails, and chat to drive lead conversion.
About the role
- Account Specialist managing customer relationships for a logistics company. Focused on maintaining service quality and addressing client challenges effectively.
Responsibilities
- Serve as the primary relationship owner for assigned accounts
- Build and maintain strong, trust-based customer partnerships
- Conduct structured account conversations focused on performance and forward-looking improvement
- Maintain a deep understanding of each customer's business objectives and service expectations
- Monitor account-level trends and recurring service patterns
- Identify risks to retention or satisfaction before they surface as customer complaints
- Develop and implement corrective action plans when gaps emerge
- Investigate recurring or systemic service challenges rather than managing them symptom by symptom
- Lead cross-functional collaboration to close structural gaps
- Ensure service delivery aligns with agreed scope and customer expectations
Requirements
- 2-3 years in logistics, transportation, account management, or commercial operations
- Strong understanding of freight and service delivery models
- Demonstrated experience managing ongoing client relationships through service challenges and renewal cycles
- Ability to analyze recurring issues, identify root causes, and drive resolution across teams
- Comfortable navigating performance and commercial conversations with confidence and composure
- Fluency in both English and French (written and spoken) is required
Benefits
- Performance-based bonus
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