Bilingual BDC Representative converting high - volume automotive dealership leads into Sales and Service appointments for Optimy.ai. Using AI tools, CRM platforms, calls, texts, emails, and chat to drive lead conversion.
About the role
- Bilingual disability and leave specialist managing disability, accommodation, and statutory leaves for McCarthy Tétrault, a leading Canadian law firm. Coordinating claims, payroll, providers, and employee reintegration.
Responsibilities
- Manage disability leaves and accommodations throughout the Firm
- Act as the main contact for firm members and providers regarding leave and accommodation benefits programs
- Administer and coordinate end-to-end short-term and long-term disability leaves and accommodation requests
- Plan return-to-work and reintegration processes
- Support firm members throughout disability leaves and accommodations by providing program and benefit information and collecting required details
- Provide documentation, information, and support to third-party vendors and insurance carriers
- Securely store leave and accommodation communications and documentation in compliance with privacy and organizational requirements
- Ensure accommodation requests comply with applicable legislation and firm policies
- Track leave and accommodation dates, statuses, and return-to-work timelines in ServiceNow, Workday, and other trackers
- Coordinate with payroll on leave payments and benefit adjustments
- Liaise with firm members, managers, internal stakeholders, and third-party providers to facilitate reintegration and workplace accommodations
- Provide subject matter expertise and identify process improvements
- Maintain data integrity and confidentiality
- Manage maternity, parental, family caregiver, and compassionate care leaves across the Firm
- Administer and support all stages of these leaves
- Calculate leave top-up payments and coordinate payment and benefit adjustments with payroll
- Liaise with stakeholders to facilitate communication and information flow
- Monitor leave timelines and return-to-work dates while supporting employee reintegration
Requirements
- Bachelor's degree in administration, human resources, or equivalent education relevant to the role
- Bilingualism in English and French, spoken and written
- Minimum five years of experience in a similar position involving leave management and accommodations
- Proficiency in Microsoft Office Suite, including Excel
- Knowledge of Canadian laws, regulations, and programs related to benefits
Benefits
- Outstanding benefits from day one, including insurance premiums paid by the Firm
- Wellness and technology reimbursements
- Competitive compensation
- Paid overtime
- Generous time off
- A day off to volunteer
- A day off for your birthday
- Professional development and growth opportunities
- Two-way feedback culture
- Strong community involvement
- Commitment to equity, diversity and inclusion
- Collaborative, cohesive culture
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