Bilingual caseworker managing patient - support cases, calls, and compliance for Cencora’s Canadian pharmaceutical services. Documenting activities, reporting adverse events, and supporting healthcare stakeholders.
About the role
- Bilingual Claims Service Representative handling first-notice-of-loss calls for Allstate Canada’s auto and property insurance customers. Explaining claim processes, gathering information, and coordinating inspections or emergency services remotely.
Responsibilities
- Obtain first notice of loss reports for non-complex auto and property claims through an Express Claim Center
- Handle customer questions about processes, policies, and next steps
- Update claim information
- Schedule inspections, send mitigation vendors or contractors to customer property, or arrange housing as needed
- Contact or receive contact from customers and claim-related third parties to obtain or provide file information
- Receive, screen, and route incoming telephone calls and electronic correspondence
- Explain the basic claim process and provide general information to customers
- Retrieve, print, fax, or mail supporting documentation to vendors or others
- Locate, request, file, reconstruct, move, and transfer claim files
- Perform clerical duties including data entry, filing, email, calendar management, and word processing
- Traiter tous les appels de premier avis de sinistre (PAS) auto et habitation
- Répondre aux questions des clients auto et habitation reçues par téléphone, en exerçant un pouvoir décisionnel sur les réclamations
- Fournir un service exceptionnel aux clients selon les normes de qualité prévues
- Obtenir tous les renseignements relatifs aux sinistres et les consigner de manière appropriée
- Expliquer les prochaines étapes du processus de réclamation aux clients
- Déterminer la méthode d’inspection appropriée et les services d’urgence nécessaires, au besoin
Requirements
- At least 1 year of customer service experience
- Competency in oral and written communication
- Bilingual in English and French
- Skilled in providing exceptional customer service
- Able to work under pressure and handle high volumes efficiently
- One year of experience in an auto/home claims adjuster position
- Digital literacy
- Claims administration knowledge
- Quality management
- Time management
Benefits
- Flexible Work Arrangements
- Employee discounts (15% on auto and property insurance, plus many other products and services)
- Good Office program (receive up to $400 back after purchasing office equipment)
- Student Loan Payment Matching Program for Government Student loans
- Comprehensive Retirement Savings Program with employer matched contributions
- Annual Wellness allowance to support employees with improving health and wellbeing
- Personal days
- Tuition Reimbursement
- Working within the community and giving back
- Workplace accommodations
- La flexibilité des modalités de travail
- Des rabais d’employé (15 % sur les assurances automobile et habitation, ainsi que des rabais sur de nombreux autres produits et services)
- Le programme Bureau en bonnes mains (jusqu’à 400 $ sont octroyés pour se procurer de l’équipement de bureau nécessaire à domicile)
- Un programme de paiement de contrepartie pour le remboursement des prêts étudiants aux programmes gouvernementaux
- Un régime d’épargne-retraite complet prévoyant des cotisations de contrepartie de l’employeur
- Une allocation annuelle couvrant des dépenses effectuées pour améliorer sa santé et son bien-être
- Un Jour de réflexion personnelle
- Le remboursement de droits de scolarité
- Une implication dans la vie communautaire
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Degree requirement
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