Spécialiste bilingue des conflits au cabinet d’avocats canadien McCarthy Tétrault. Gérant les recherches de conflits, l’ouverture de dossiers, la conformité KYC/AML et les données de facturation.
About the role
- Bilingual BDC Representative converting high-volume automotive dealership leads into Sales and Service appointments for Optimy.ai. Using AI tools, CRM platforms, calls, texts, emails, and chat to drive lead conversion.
Responsibilities
- Manage high-volume inbound and outbound communication across calls, texts, emails, and chat for Sales and Service.
- Monitor and engage leads through the Optimy.ai platform, intervening where AI tools leave off to handle objections and secure appointments.
- Qualify customer needs and convert leads into booked appointments while maintaining a strong customer experience.
- Follow up with unsold leads, no-shows, and service opportunities to drive conversion.
- Track customer interactions and lead progress in the CRM system.
- Execute workflows and scripts aligned with performance standards.
- Meet or exceed KPIs including appointment setting, show rate, and overall lead conversion.
Requirements
- 1–2 years of experience in business development, inside sales, or a call center role
- Automotive experience is an asset
- Comfortable working with AI-driven communication tools
- Proficiency with automotive CRM platforms such as VinSolutions, eLead, or DealerSocket
- Excellent verbal and written communication skills
- Strong organizational skills and ability to multitask effectively
- Proven ability to meet or exceed appointment-setting and performance metrics
- Experience in both sales and service BDC functions preferred
- Familiarity with digital retailing tools and chat platforms preferred
Benefits
- Performance-based incentives
- Comprehensive sales training and mentorship
- Fast-tracked career progression opportunities
- Flexible schedule
- Fully Remote
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Degree requirement
No Education Requirement
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Spécialiste bilingue des conflits pour McCarthy Tétrault, cabinet d’avocats canadien. Gestion des vérifications de conflits, dossiers clients, conformité KYC/AML et lettres de mandat à Montréal.
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