Field Service Technician addressing IT hardware issues for clients. Responsible for on-site diagnostics, repairs, and maintaining client relationships while being bilingual in French and English.
Responsibilities
Diagnose, troubleshoot, and repair computer hardware and system components
Replace defective parts and perform hardware installations and upgrades
Collect and communicate technical data to support teams for escalations and project planning
Follow established service procedures and documentation standards
Deliver excellent on-site support and maintain positive client relationships
Requirements
Bilingual in French and English (spoken and written)
1–2 years of experience in IT support, field services, or hardware repair
Strong working knowledge of computer systems and operating systems
Knowledge of networking hardware and cabling standards
Familiarity with servers, data center equipment, and power supplies
Ability to diagnose, repair, test, and replace hardware components confidently
Valid Quebec Class 5 Driver’s License with a clean driving record
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