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Bilingual Guest Services Representative – Seasonal
Posted 5 days ago
About the role
- Bilingual Guest Services Representative providing exceptional experience for guests seeking answers at Arc’teryx. Collaborating with a dynamic team to inspire guest loyalty and support brand growth.
Responsibilities
- Provide an exceptional experience and helpful solutions for guests seeking answers about Arc’teryx products and services.
- Take an empathetic approach to offer personalized resolutions through multiple channels of communication.
- Collaborate with a dynamic, high-performing team committed to both Guest Services and After-Sales support.
- Represent the brand and inspire continuous growth of guest loyalty.
Requirements
- You are able to read, write, fluently speak and understand both the French and English language, and communicate with guests confidently and clearly in either language
- You have knowledge of or experience using Arc’teryx products or other outdoor brand products
- You have highly effective verbal and written communication skills
- You are able to read, write, fluently speak and understand the English language
- You are proactive and comfortable communicating with customers via phone and email
- You have strong organizational, interpersonal, and problem-solving skills
- You have a strong attention to detail, including accurate data and order entry skills
- You are proficient in Microsoft Office
- You are proactive in identifying the root cause of issues and developing solutions
- You remain highly flexible and adaptable when faced with ambiguity
- You are comfortable with change, and able to switch to other tasks or business areas as needed when business demands shift
- You are able to balance autonomy and collaboration
- You inspire breakthrough thinking and continuous improvement
- You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
- Your passion for your work is paralleled by your passion for getting outside and living it
Benefits
- Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
- RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
- Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
- Parental leave top-up and a nesting period for new parents.
- Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).
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