About the role

Bilingual Guest Services Representative providing exceptional experience for guests seeking answers at Arc’teryx. Collaborating with a dynamic team to inspire guest loyalty and support brand growth.

Responsibilities

Provide an exceptional experience and helpful solutions for guests seeking answers about Arc’teryx products and services.
Take an empathetic approach to offer personalized resolutions through multiple channels of communication.
Collaborate with a dynamic, high-performing team committed to both Guest Services and After-Sales support.
Represent the brand and inspire continuous growth of guest loyalty.

You are able to read, write, fluently speak and understand both the French and English language, and communicate with guests confidently and clearly in either language
You have knowledge of or experience using Arc’teryx products or other outdoor brand products
You have highly effective verbal and written communication skills
You are able to read, write, fluently speak and understand the English language
You are proactive and comfortable communicating with customers via phone and email
You have strong organizational, interpersonal, and problem-solving skills
You have a strong attention to detail, including accurate data and order entry skills
You are proficient in Microsoft Office
You are proactive in identifying the root cause of issues and developing solutions
You remain highly flexible and adaptable when faced with ambiguity
You are comfortable with change, and able to switch to other tasks or business areas as needed when business demands shift
You are able to balance autonomy and collaboration
You inspire breakthrough thinking and continuous improvement
You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
Your passion for your work is paralleled by your passion for getting outside and living it

Extended health, dental, and vision coverage, including mental health support, fertility benefits, gender-affirming care and a 24/7 Employee Assistance Program (EAP).
RRSP matching and eligibility for Arc'teryx Annual Incentive Plan and access to Employee Stock Purchase program (ESPP) where applicable.
Paid time off, wellness time, and No Wasted Day program (dedicated paid days to get outside & explore).
Parental leave top-up and a nesting period for new parents.
Professional development opportunities, Arc'teryx Academies (outdoor skill-building events), Employee Belonging Councils, and access to employee discounts and Pro Deals (exclusive discounted pricing on gear).