LP
AI Product Owner – Contact Center AI
LinkedIn Recruiter Post
A large Telco seeks an AI Product Owner to drive Contact Center AI services, bridging business strategy and technical execution.
About the role
- Technical Product Manager responsible for driving innovation on the Hello Registry Platform at CIRA. Collaborating with Product and Engineering leadership to evolve the platform with rigor and clarity.
Responsibilities
- Partner closely with Product and Engineering leadership to shape roadmap initiatives
- Translate business and customer needs into deeply detailed functional requirements
- Define acceptance criteria, edge cases, and system impacts
- Maintain high-quality, structured product documentation
- Review technical designs to ensure alignment with requirements
Requirements
- 7+ years of experience in product management, technical product ownership, or senior business analysis
- Demonstrated experience writing detailed functional requirements
- Strong understanding of APIs, integrations, and system architecture concepts
- Experience operating in Agile/Scrum environments
- Comfort operating as a subject matter expert in specialized systems
Benefits
- hybrid work environment
- supportive team culture
- professional development opportunities
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