Infection Prevention and Control Manager overseeing infection - risk controls for Clark Builders’ healthcare construction projects. Coordinating ICRAs, containment, inspections, training, and site compliance.
About the role
- Senior Engagement Manager leading enterprise SaaS implementation projects for Clariti, which empowers governments to deliver exceptional citizen experiences. Managing teams, budgets, risks, and executive customer relationships.
Responsibilities
- Collaborate with Clariti, System Integrators, and customers to understand needs, define success, and exceed customer-outcome expectations
- Plan, organize, and manage all aspects of the project lifecycle
- Develop and manage project governance plans, schedules, team goals, milestones, budgets, and success criteria
- Lead the Clariti Professional Services team, including Business Analysts, Implementation Consultants, and Solution Architects
- Implement quality-control processes and identify and mitigate risks, issues, and concerns
- Provide regular project-performance and progress reports to senior management
- Hold internal and external teams accountable and manage customer expectations
- Contribute to practice development, practical solutions, methodologies, and knowledge-sharing artifacts
- Communicate and present effectively to technical and business audiences
- Adapt to team dynamics, client relationships, operating styles, and cultural nuances
Requirements
- 8+ years of experience leading and delivering enterprise-level IT engagements in SaaS-based Professional Services
- 8+ years of relevant consulting or industry experience
- Proven ability to build trusted relationships with senior business and technology leaders, up to and including CxO
- Track record of building excellent relationships with executive stakeholders and leading delivery for large transformation projects
- Extensive experience applying project management and agile methodologies
- Demonstrated knowledge of professional services functions, roles, customer types, and customer needs
- Demonstrated leadership and management capabilities, including team motivation, resource management, and guidance
- Expertise in objection handling and escalation management
- Experience managing multiple large-scale, multi-phase, multi-year projects valued at over $1 million each
- Ability to improve process efficiencies and effectiveness
- Strategic thinking and ability to execute requirements
- Ability to make decisions with limited guidance
- Ability to balance profitability with excellent customer experiences
- High emotional intelligence and ability to manage difficult customers
- Proficiency leading organizational change and managing ambiguity
- PMI PMP Certification currently held or obtained within 12 months of joining
- Ability to travel within the United States and Canada up to approximately 50% of the time
- Successful candidates must undergo comprehensive background checks before joining
Benefits
- Competitive compensation packages
- Well deserved time off
- Benefits to keep you and your family healthy
- Occasional travel for in-person company-wide or departmental meetings, typically 1-2 times per year
- Inclusive culture
- Growth mindset supporting continuous learning and self-development
- Application, interview, pre-employment testing, and hiring-process accommodations
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