Operations Training Specialist driving impactful training programs for Field Operations teams at Enbridge. Seeking expertise in instructional design and adult education for compliance and continuous improvement.
About the role
- Group Training Specialist leading engaging instructor-led product training for Clio's Customer Education team. Collaborating cross-functionally to support customer onboarding and product adoption.
Responsibilities
- Deliver live product training sessions that help customers onboard successfully and adopt Clio’s products with confidence.
- Handle customer questions during sessions with professionalism and empathy, ensuring participants reach their first moments of value.
- Participate in special events including, customer appreciation summits and virtual conferences, to strengthen engagement and deepen product knowledge.
- Update instructor-led courseware based on training delivery experience, customer feedback, and Clio product upgrades to ensure content remains accurate and relevant.
- Collaborate cross-functionally to align outcomes of instructor-led training classes content with customer onboarding, adoption, and expansion initiatives to ensure consistent messaging and integration across programs.
- Capture and share customer feedback and insights that strengthen other Customer Education work-streams and initiatives.
- Prepare and coach Clio team members to effectively support product classes through delivery standards, chat assistance, Q&A participation, and follow-up activities that strengthen overall team performance.
- Manage your schedule effectively to meet delivery utilization targets and customer satisfaction metrics.
- Support initiatives that enhance the customer training experience across programs and perform additional duties as required to support team and company success.
Requirements
- 2+ years of experience in training facilitation, instructional delivery, or customer education within a fast-paced, high-growth environment.
- A university degree or equivalent experience in a related field (e.g., education, business, communications, media production, or social sciences).
- Understanding of adult learning principles, with demonstrated success designing and leading engaging group learning experiences.
- Proven ability to manage multiple priorities and deliverables while maintaining high quality and consistency.
- Expertise or strong interest in leveraging AI tools to enhance facilitation effectiveness and program scalability.
- Deep curiosity and capability to rapidly learn new software products, workflows, and legal industry concepts.
- Exceptional communication and interpersonal skills, with a natural ability to build trust and confidence with customers and internal partners.
- Serious bonus points if you have
- Experience delivering customer or employee training programs in a SaaS or technology-driven environment.
- Familiarity with legal technology or other professional services software (e.g., CRM, case management, or project management tools).
- Proven ability to adapt facilitation style to diverse audiences and customer segments.
- A track record of driving measurable outcomes like adoption, retention, or satisfaction through effective group learning experiences.
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin and Sydney) to be in office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Organizational Development & Talent Advisor at Giant Tiger focusing on talent and organizational practices. Supporting HR and operational leaders while developing tools and frameworks for internal mobility.
Learning and Development Manager at ConeTec shaping and delivering programs that support field and office staff. Collaborating with HR leadership to enhance onboarding and continuous development.
Senior Specialist in Learning and Development at CBC/Radio - Canada conducting training needs analysis and managing training programs. Collaborating with business leaders to enhance skills and development opportunities.
Instructional Designer designing e - learning content for Caseware, a leading SaaS organization. Collaborates with cross - functional teams to meet educational needs and business goals.
Learning and Development Specialist at COBS Bread creating and maintaining learning content. Working collaboratively to deliver effective training and improve platform efficiency.
Learning Specialist II supporting TELUS Health in a collaborative role for training content development and delivery. Engaging with operations leaders to ensure staff are equipped for success.
Bilingual Consultant creating digital learning experiences for Aviso Wealth's Learning & Development team. Focusing on bilingual eLearning modules and collaborating with SMEs.
Trainer for Learning & Development in Group Disability at Sun Life. Providing training and mentorship to employees across Canada.
Regional Training Specialist training customers and providers on the Hydrafacial device and technologies. Delivering in - person training programs within the Ontario region with extensive travel.