Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
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Senior Product Manager, Onboarding and Activation
Posted 5 months ago
About the role
- Senior Product Manager focusing on onboarding and activation in Clio's legal AI technology. Leading the onboarding experience for new customers over the first 120 days across multiple products.
Responsibilities
- Own the full onboarding and activation experience from day one through the end of the critical first 120 days, across every Clio product a customer has access to.
- Map the journey in detail: initial setup, first value moment, team adoption, habit formation, and the natural discovery of additional Clio products within their existing subscription.
- Design onboarding paths that reflect how different firm types and roles actually get value from Clio, moving away from a single default flow toward starting points that are appropriate to the customer.
- Define what ‘activated’ means for each Clio product, by customer segment and firm type.
- Work closely with customers, the Onboarding and Migration team leads to understand where their current tools fall short: what is manual that should be automated, what is slow that should be fast, what is invisible that should be tracked.
Requirements
- 4+ years of product management experience in B2B SaaS.
- Hands-on experience owning onboarding, activation, or early lifecycle product work, with measurable successes and failures you can speak to.
- Experience defining activation metrics and building or driving the instrumentation to track them.
- Demonstrated ability to work across multiple product teams or workstreams without direct authority.
- Strong written communication: you can write a clear spec, a tight strategy doc, and a concise stakeholder update
Benefits
- Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
- Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
- Flexible time off policy, with an encouraged 20 days off per year.
- $2000 annual counseling benefit
- RRSP matching and RESP contribution
- Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years
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