About the role

Staff Product Designer leading the experience strategy for practice area customization in legal AI technology. Collaborating with Product and Engineering teams to innovate and elevate user experiences.

Responsibilities

Partner with Product and Engineering leaders to define experience strategy, success metrics, and high-leverage priorities, grounded in customer insights and business outcomes.
Build deep customer intuition and systems understanding, translating complex workflows and constraints into clear direction and durable experience decisions.
Lead end-to-end design across multi-surface journeys — from opportunity framing and to prototyping, validation, and high-quality execution.
Shape a compelling long-term experience vision for your problem space, bringing others along through storytelling and collaboration thinking.
Raise the quality bar across a broader product ecosystem through cohesive, accessible, and scalable experiences that push beyond “good enough.”
Drive consistency and leverage across teams by strengthening patterns, frameworks, and design system evolution beyond your immediate scope.
Help teams navigate ambiguity and make strong decisions through facilitation, decision framing, and proactive cross-functional collaboration.
Mentor and elevate other designers through constructive critique, coaching, and role-modelling strategic thinking and bar-raising craft.
Partner with the product design manager of your portfolio to uphold the quality and craft of design in your product area.
Contribute to design culture and org-wide initiatives through Staff-level forums and leadership beyond your immediate portfolio.

8+ years of Product Design experience, B2B SaaS experience is preferred, but not required.
Proven ability to design scalable experiences across multiple customer segments and/or products (e.g., Solo, SMB, and Mid-Market).
Experience leading complex, cross-team initiatives and delivering cohesive solutions across interconnected systems.
Proven track record of shipping high-quality work that solves customer problems and moves key product metrics.
Strong product judgment and business acumen — able to connect customer needs to strategy, metrics, and roadmap decisions.
Deep mastery of UX craft, including complex interaction design, information architecture, usability, and visual design.
Advanced customer-centric practice, able to lead discovery and align multiple teams around customer needs and opportunities.
Proven experience designing AI-powered experiences, including interaction patterns for trust, transparency, and appropriate user control across complex workflows.
Proven systems thinking — able to design reusable frameworks and patterns that scale across teams and products.
Expertise in modern design and prototyping tools, and practical fluency with AI tools in your workflow (e.g., Figma Make, Cursor, Gemini, etc.)
Excellent presentation and storytelling skills.
Skilled facilitator who aligns leaders, drives decisions, and moves teams forward through ambiguity.
Strong cross-functional partner who drives execution across teams and workstreams.
Experience mentoring peers.

Competitive, equitable salary with top-tier health benefits, dental, and vision insurance
Hybrid work environment, with expectation for local Clions (Vancouver, Calgary, Toronto, Dublin, London, New York City and Sydney) to be in office min. twice per week.
Flexible time off policy, with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3, 5, 7, and 10 years