Staff Software Engineer - Platform developing scalable solutions for Grafana's observability cloud, contributing to backend systems and infrastructure management for distributed applications.
About the role
- Principal Software Engineer scaling technical architecture and leading AI initiatives at commonsku. Building a category-defining vertical SaaS platform for the world of branded merchandise.
Responsibilities
- Drive the design and delivery of complex, cross-team initiatives by breaking down ambiguity into executable milestones
- Connect architectural decisions directly to business goals, customer impact, and product strategy
- Partner with our Senior AI Engineer and Product Management teams to provide technical leadership, design, and development for critical AI projects
- Lead the seamless integration of LLMs and generative AI technologies into user-friendly features that solve real customer problems
- Define and evolve technical patterns, standards, and best practices that improve system reliability and maintainability across the entire engineering organization
- Contribute hands-on code where it provides the most leverage while mentoring senior engineers to sharpen their judgment, design quality, and decision-making capabilities
- Lead root cause analysis for significant incidents and drive measurable improvements in system performance and observability
- Plan with a 12–18 month horizon to identify technical risks early, driving mitigation before issues become incidents or delays
- Clearly communicate technical decisions, tradeoffs, and learnings broadly, aligning diverse technical and non-technical audiences around a shared direction
Requirements
- 10+ years of experience building and operating complex SaaS systems
- Deep experience with Python (specifically production systems using frameworks like FastAPI), PHP, React, and relational databases (MySQL)
- Proficiency in cloud platforms (AWS, GCP, or Azure) and modern CI/CD practices (GitHub Actions, CircleCI)
- Hands-on experience building agentic systems, complex workflows, and integrations with third-party LLMs (OpenAI, Gemini)
- A strong ability to balance speed, quality, and long-term sustainability with immediate business needs
- Demonstrated ability to mentor senior and junior peers and lead cross-functional teams toward a shared technical vision
- Familiarity with monitoring and observability tools (e.g., Datadog, Rootly) and a commitment to maintaining high-performing, reliable systems
- Thrive when shaping clarity where none exists and are comfortable working independently and asynchronously
- A growth mindset, open to feedback, value diversity of thought, and are constantly looking for ways to elevate the engineering bar
- Bonus: Experience leveraging Generative AI Code Assistants to accelerate development and stay ahead of emerging AI capabilities
Benefits
- Remote-first culture (with plenty of excellent in-person experiences sprinkled in)
- Company-wide closure between December 25th and January 1st
- Health and dental benefits, including a $1,000 healthcare spending account
- RRSP/TFSA contributions up to $3,000 a year (no employee contribution required!)
- Twice-yearly company wide summits (we call it HQ and you’ll love it)
- A delightful team of smart people who are good at what they do
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