Greek - speaking Personal Support Worker providing personal care, companionship, and errands for Qualicare Home Care clients. Flexible part - time shifts with local travel across the assigned territory.
About the role
- Technical Integration Specialist improving ecommerce experiences by assisting customers with platform integration. Collaborating with diverse teams to troubleshoot and enhance product catalog configurations.
Responsibilities
- Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process.
- API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries.
- Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams.
- Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results.
- Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations.
- Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding.
Requirements
- Proven experience in customer support or technical support roles.
- Knowledge of REST-based web services, APIs, and integration best practices.
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences.
- Detail-oriented mentality with a commitment to delivering exceptional customer support.
- Strong problem-solving skills and a proactive approach to issue resolution.
- Able to support customers and team members between 2pm and 10pm UTC (9am to 5pm Eastern time).
Benefits
- 🧠 Work with smart and empathetic people who will help you grow and make a meaningful impact.
- 🎉 Regular team offsite events to connect and collaborate.
- 🌎 Fully remote team - choose where you live.
- 🏝️ Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year.
- 🛋️ Work from home stipend! We want you to have the resources you need to set up your home office.
- 💻 Apple laptops provided for new employees.
- 🧑🎓 Training and development budget for every employee, refreshed each year.
- 👪 Maternity & Paternity leave for qualified employees.
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