Senior Technical Project Manager advising Fortune 500 clients on Akamai’s cloud, edge, and security platform. Managing technical integrations, web performance, security strategies, and customer relationships.
About the role
- Technical Project Manager leading customer implementations for Constructor, an ecommerce search and discovery platform. Owning onboarding, integrations, activation, risks, and scalable delivery processes.
Responsibilities
- Lead multiple implementations end to end, including new-customer onboardings and additional-product rollouts, from kickoff through integration, testing, and activation
- Own implementation plans, timelines, outcomes, and delivery coordination through a matrixed reporting structure
- Coordinate Constructor resources, customer resources, and partners against a shared plan
- Run kickoffs, set milestones, track dependencies, and maintain shared status visibility
- Serve as the customer's primary point of contact through activation
- Communicate progress, risks, and scope changes while setting expectations
- Identify and escalate risks and blockers to keep implementations on schedule
- Ensure handoffs from Sales into implementation and from implementation into Customer Success and Support
- Maintain implementation plans and reporting in systems of record
- Standardize implementation processes, templates, and standards
- Help advance Constructor's automation-first operating model and manage exceptions as processes scale
Requirements
- At least 3 years of technical project management or onboarding project management experience, ideally in a SaaS environment
- Track record of owning delivery outcomes end to end and holding cross-functional contributors accountable through influence rather than direct authority
- Excellent organizational and communication skills
- Ability to run multiple implementations in parallel without losing the thread
- Customer-facing confidence to lead kickoffs, manage expectations, and keep stakeholders aligned through go-live
- Ability to prioritize effectively, manage competing demands, and maintain clarity under ambiguity
- Technical fluency sufficient to direct integration specialists and translate between technical and business stakeholders
- Exposure to ecommerce, product discovery, LLMs, catalog data feeds, integrations, and APIs
- Experience coordinating implementations across internal teams, customer resources, and third-party partners
Benefits
- Unlimited vacation time; employees are strongly encouraged to take at least 3 weeks per year
- Competitive compensation package including stock options
- Fully remote team; choose where you live
- Work from home stipend
- Apple laptops provided for new employees
- Training and development budget for every employee, refreshed each year
- Maternity & Paternity leave for qualified employees
- Company sponsored US health coverage, 100% paid for employee
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Degree requirement
No Education Requirement
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