Technical Project Manager advising customers and managing Akamai Internet security, media, and performance solutions. Delivering large technical projects, integrations, and long-term strategies for Canadian public-sector clients.
Responsibilities
Serve as an end-to-end trusted advisor to customers
Manage customer engagements and technical solutions with Akamai's platform
Build close customer relationships
Collaborate with account teams to evaluate customer architecture and deliver best-in-class solutions
Ensure customer success by applying best practices and Akamai's portfolio
Help customers develop a long-term strategy
Partner cross-functionally to review and ensure integration efficiency
Deliver high-quality service and ensure customer engagement
Participate in internal projects to improve best practices, methodology and integration quality
Requirements
2 years of relevant experience
Bachelor's degree
Experience in a customer-facing role within the Information Technology industry
Familiarity with the Internet, including DNS, TCP/IP and HTTP
Excellent written and verbal communication skills
Experience acting as a facilitator
Contingency planning experience
Experience managing and successfully delivering large technical customer projects
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