Project Manager delivering IT solutions for Peel Region’s public services. Managing budgets, vendors, risks, architecture, and project teams across agile and waterfall initiatives.
About the role
- Technical Project Manager leading enterprise healthcare AI implementations at Heidi. Coordinating EHR integrations, clinical workflows, stakeholders, and go-live delivery.
Responsibilities
- Own the end-to-end technical project plan for enterprise implementations, defining milestones, managing timelines, tracking dependencies, and driving ownership across internal and external teams
- Lead creation of detailed technical project plans with Engineering and the Solutions Engineer
- Translate customer requirements and solution briefs into structured, executable delivery plans
- Lead implementation planning sessions with customer IT, clinical informatics, and operational stakeholders
- Align on integration approach, configuration requirements, and go-live readiness
- Serve as the primary technical point of contact for customers post-signature
- Manage expectations, communicate progress, and ensure customers feel supported throughout implementation
- Act as the voice of the customer internally, surfacing bugs and product gaps and escalating issues to Engineering and Product
- Partner with Customer Success for clear handoffs, shared context, and a unified customer-facing presence
- Proactively identify timeline or scope risks
- Manage change requests through a structured process
- Escalate issues before they become customer-impacting problems
Requirements
- 3–5 years of experience in a Technical Project Manager, Implementation Manager, or customer-facing delivery role in SaaS, healthcare IT, or enterprise software
- Proven ability to lead complex, multi-stakeholder enterprise implementations from kickoff through go-live
- Technically fluent and comfortable discussing HL7 and FHIR integrations, APIs, SSO, and data workflows
- Experience working directly with EMRs, integrations platforms, or API vendors
- Exceptional organizational skills: Able to manage multiple enterprise implementations simultaneously without dropping the ball
- Strong communicator with both technical and non-technical stakeholders
- A natural escalation manager: You surface problems early
- Comfortable operating autonomously in a fast-paced, early-stage environment where process is still being built
Benefits
- Significant shares (equity) in the company
- Healthcare, Dental and Vision benefit options
- 401k with 3% match
- $100/month Healthy Heidi's budget
- $700/year learning and development budget
- $500 home office setup budget
- Recharge Days after major pushes
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