ServiceNow Technical Lead responsible for overseeing the design and development of the ServiceNow platform. Collaborating with teams to ensure compliance and best practices for efficient banking operations.
About the role
- Solutions Consultant providing technical and business consultancy for ServiceNow pre-sales. Collaborating closely with customers to scope and recommend tailored solutions.
Responsibilities
- ServiceNow subject matter expert to provide business and solutions consultancy to our customers and prospects
- Perform pre-sales support calls by attending customer meetings with Crossfuze Account Executives that may include a formal presentation or product demo
- Demonstrate functionality of ITSM and 4 other platform application to prospects/customers
- Responsible for addressing customer business issues and translating to value through ServiceNow solutions
- Continually identify product improvements and stay on top of ServiceNow industry trends, market shifts and the competitive landscape
- For a given engagement, gather requirements and design a technical solution that is designed, sized and scoped for successful project delivery
- For a given engagement, provide cost estimates with regard to time and resources
- Act as a strong partner to key people within Crossfuze, ServiceNow, and all prospects/customers, providing a high level of professionalism during all team interaction
- Work closely with the sales team to determine that our services are positioned properly on all designated accounts
- Ensure a smooth transition from sales to the delivery team as projects kick off
- Have and maintain a strong understanding and working knowledge of all ServiceNow core platform features that underpin the modules / apps / suites, such as Flow Designer, Reporting, Now Assist, Workspaces, etc. Also be able to leverage these core features to configure and deliver tailored demonstrations to prospects and customers in special circumstances
- Work in any of but not limited to the following areas: IT Service Management (ITSM), Customer Service Management (CSM), IT Operations Management (ITOM), IT Asset Management (ITAM), Security Operations (SecOps), Integrated Risk Management (IRM), Human Resources Service Delivery (HRSD), etc.
- Assist with Solution Consulting Team logistical tasks such as maintaining demo instances or team collateral
- Provide mentoring and/or training to junior team members as needed
- Help sales team successfully close business and recommend realistic solutions that enable our delivery team to be successful so they can attain high customer satisfaction scores post-implementation
Requirements
- Bachelors degree or equivalent technical / business qualification through experience
- 3+ year of sales or pre-sales experience
- 2+ years of functional and technical knowledge of ServiceNow configuration and implementation
- Strong technical capabilities to envision and architect complex software solutions within the ServiceNow platform
- Experience with other ITSM tools including but not limited to:
- BMC Remedy, Cherwell, CA Service Desk, HP Service Manager
- Experience with integration technologies such as REST, SOAP, ODBC/JDBC, etc.
- **Certifications**
- ServiceNow Certified System Administrator
- ITIL v3 or v4 certification
Benefits
- The quality of work is more important than when or where it gets done. On Fridays starting at noon local time there are: no meetings and no messages so you are free to use the afternoon for what you need. Email cleanup, a trip to the zoo with the kids, it’s up to you!
- Flexible remote work options
- Additional PTO day for mental health
- Competitive paid time off
- Half-day Fridays
- Your time is valuable, both at work and away from it. We look ahead and support you in your professional goals. While also offering family-friendly benefits
- Paid maternity and paternity leave for biological birth and adoption
- Newborn, adoption and fertility assistance
- Competitive training & development programs
- Extended Healthcare Plan
- Group RRSP with employer match
- 10 days toward bereavement leave
- Crossfuze believes in promoting mindfulness, relaxation, and wellness. We offer a premium subscription to the Calm app for every employee as well as 5 additional people of the employees’ choice
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